mywisely.comReviews of mywisely.com

Terrible. Feel scammed into a subscription. Did a quiz online, got generic feedback and that was it I thought until months later discover my PayPal was having monthly charges taken out. I did the quiz under an alternate email account to my main account and an email stating I was subscribed was sent to that email which I didn’t see. My main issue is I have no idea how they managed to link to my PayPal since I know I definitely did not authorise or link any payment plan to this. I don’t ever sign up to trials to avoid such things occurring and it was obviously my fault for doing the quiz that popped up during YouTube. I’m trying to follow up how this came about at the moment.

My card was blocked and for a week I've been unable to use it. No communication from Wisely about it. I called and was told it was due to an online purchase I made 2 weeks prior. They just didn't like it and shut the card down. I was treated so poorly on the phone, talked over, interrupted and when I asked to speak to a supervisor I was denied and told if I didn't like the way I was being spoken to, I could hang up and call back and talk to someone else. I did and it ended up being the same situation. I had a total of 5 calls and one online chat. In the chat the gentleman apologized and told me he could get me a call back from a supervisor which never came. After 40 minutes in chat he told me I had to call in, he couldn't fix the issue in chat. Worst company ever! My card is still locked and I don't have access to my own money, paycheck is depositing on it in two days and I cannot pay my rent or bills and cannot get help. I would give them a -5 rating here if I could!

I tried to log into my Wisely app this morning & the app isn't working. Then I tried to contact customer service via their phone #. Got a robot, and had to call the number and lie to get another department and talk to a supervisor (human being). I don't know if my card works or not, don't know if I've been hacked. The woman told me it would be 1-2 business days before they fix my app.

My card was hacked from January 11 - 12th, 2025. I did not notice the charges until January 27th 0r 28th. I never received an alert or anything. The customer service is the worst. And it's hard to understand them over the phone. I'm assuming my dispute was denied because I returned the dispute letter late. They only give you 10 days from the dispute to return the letter, including the mailing time. Once I realized the mail was in my mailbox, I completed it and returned it. I missed the deadline by a couple of days. Once I unlock my account, I will remove my money and never use this bank again.

DO NOT get a Wisely card. Your money WILL NOT be secure. I’ve never had my card hacked or had someone try to steal my money from a bank card EVER until Wisely. I’ve now had 5 incidents of fraud/attempted fraud with my card and Wisely does NOTHING to prevent it and very little to fix it. I lost $80 because I didn’t provide evidence that my money was stolen fast enough for Wisely. DISGUSTING! Don’t use them!!!

I WISH I COULD GIVE THEM NEGATIVE STARS!! This is the WORST bank EVERRRRR!!! My card got hacked and I can’t get my money….charges were coming up twice and they have the audacity to say it was a pending transaction, but it states it twice. They locked my card but yet transactions were still hitting my account. My card went negative, I didn’t even know that was an option. I told them y would I make this transaction and I didn’t even have enough funds in my account at the time for it!! THEY ARE SCAMMERS IDC!! Now I have to wait on a card. I can’t wait to close this horrible bank. And from the looks of it (skimming through the other reviews) ALOT of us got scammed/hacked around the same time….what a coincidence huh 😒🤔….this is just sad we work too hard for our little change and they have the nerve to allow weird a** transactions like this.

I had a fraudulent charged they dismissed , they sent replacemnt card ( which by the way you cannot get ur money out without that card being active ) said 7-10 biz days . Still not delivered after 12 days since Intial call . They then are expedite a new one which will now take another week . This is BS plz save ur time and do not bank with them . This bank is a scam I DONOT get my paycheck any earlier than I would’ve if I used a diff bank

Card was hacked. They said they reviewed the unauthorized purchase, and it was determined there was no fraud!!? I am out $300 . Please stay away from Wisley !!