mywisely.comReviews of mywisely.com

This company just...... I cant even. What i would like to know is who is the genius there that decided that everytime a person uses their card they have to log into the app and hit the yeah its me using the card button. So basically first transaction is always declined and you have to stand there in line with people waiting , wait for the message to ask if its you, then log into app and say yes its me all while trying to explain to the cashier how fn stupid this company is and try the card again. I dont think ive ever experienced something so dumb in my life. They literally gotta be just fn with people at this point. Unreal. Called customer service to have them remove the "security prompt" and they said it cant be removed and its not that big of deal to just hot the button. Ill be running as fast as i can as soon as i can to any other company but this one. Dumb, just inconcievably dumb.I may have to make up a new word just to describe how dumb this is like idk banglidumb.

This card is the worst prepaid card out there.. They keep locking your card.. And I don’t trust this Company,customer service is very bad. They don’t know what they are talking about.. The worst card out there…!!!!! Please don’t use this card… They lock your card when you are in a place business!!!

I wish there was a way to give them negative stars. This company is a joke. No customer service whatsoever. Got gas at an Exxon gas station which I normally do go to but I needed gas for my lawnmower so I didn’t use my main card I use this shit card/bank because I didn’t want to use my main account for this exact reason. I got 3 gallons of gas which was $9. I don’t use my pin in public. So I choose the credit option. Now I don’t keep much money on this card because It not my main account. I never would’ve gotten this card. But it was issued to me by my job. I had a total of $61.59 before it hit the gas for the lawnmower. Hours later I was checking my account balance and it said $0.00. So I called customer service and there’s a language barrier or so they pretend to understand. So I hang up call back. And it appears to be the same guy but this time he uses a different name. Whatever so I tell him what’s going on and he tells me that I should receive my back on June 7th I said “WTF, that sound ridiculous. I’ve never heard of anything like this before. Real banks don’t do that. They’ll hold the funds for whatever amount you spent not put a hold on $61.59.” He start speaking what sounds like gibberish to me. And every question I asked he conveniently didn’t understand what I’m saying now. So with that being said. I wouldn’t bank here clearly they’re not on your side. I would say I will be closing this account but there’s nothing to close because they gave it all away. SO DO YOURSELF A FAVOR. KEEP ON MOVING AND KEEP YOUR MONEY SAFE SOMEWHERE ELSE.

I Was Having a Very Difficult Time Trying To Change My Address That I Had On File. But Then I Contacted Customer Support. and They Were No Help. and On Top Of That They Asked Me For My Password. I Went Off On an Agent and Then I Hung Up On Them. This Company Is Nothing But a Scam and Needs To Go Outta Business.😡😡😡😡

horrible, horrible experience. My money was being transferred there by accident, and I had never once activated the card, but my money kept going there. Asked for a replacement card as I had thrown away the old one, and the customer service offered to send a replacement in 7-8 business days. 7-8 business days (saturdays and sundays dont count) pass, and no card. call again, they tell me to wait another day, call 2 more times, and they say another day another day until it's day 10, on a weekday. and yet again they ask me to wait another day, I tell the guy I've been waiting for 10 business days, and he was actually really helpful and great, he offered me expedited shipping. That one guy is the only good experience I had with wisely. expedited shipping is 1-3 days. and it took them 4 flipping days to deliver instead. Also, the emails dont tell you which company is delivering the card so I had to guess the tracking number onto the company. turns out it's fedex. after 4 days, I got to finally activate it, and went to transfer my money back into my actual account, only to see it takes them 2-3 business days to transfer the money. And this is where I made a mistake, I made 1 typo, one typo when I was adding the bank account to the wisely app, and it took them 2 days to tell me that they couldn't find the account. So now I'm stuck here waiting another 2 WHOLE days just to hopefully get my money. Also, the robot when you contact costumer support is so bad, that I just instantly resort to spamming random numbers to more quickly be put onto a human. in total, I waited a month just to get my hands on my money, that's a month where people can have potential bills, potential grocery needs, everything, and they would have to wait a month just to get a card and then get their money. Horrible, horrible service. Helpless customer service (Except that one guy). If it wasn't for the fact my money was accidentally being transfered to this awful card I wouldnt use it. No benefit to using the card, it doesnt offer interest, benefits, NOTHING, there's not even any motivator to keep the money in wisely. awful. awful. it should be a crime.

If someone hacks your card wisely will not replace money

It is awful and my friend got hacked

This time? ? ? How about ALL the time!!!!!! I don't get my statements I have to pay for every month. When I have notified them repeatedly during the same trip, but keep getting locked out of my own account, and charged a fee each time. But the worst is when you are in a time sensitive/and, or safety situation and they suddenly have to send you a text/email for you to transact your own account business. ABSOLUTELY LOUSY CUSTOMER SERVICE!