mywisely.comReviews of mywisely.com

If I could give it 0 stars I would!!! Do NOT use them !!! Literally locked my card after I asked for a manager ! All because they kept locking my card when trying to pay my electric bill. Customer service literally SIGHED and hung up on me multiple times when all I wanted to do was pay my bills and now I can’t access my card or money at all when I just got paid a whole check. Literally embarrassing how rude disrespectful and horrible they are.

First and foremost, the service was bewildering and dreadful. It took me a few tries to figure out how to submit what I needed so someone could help me with my issue. It doesn't give you proper rules, nor explain what you have to do. Second of all, when I did meet someone to help me, they never mentioned their name (which if they did, I would have completed the survey and mentioned how bad it was). Her voice was very low, and I increased my volume but still could not hear her well. I said, "sorry, I couldn't hear you, I think it is on my side," since it happened to me with another customer support from another bank. She said it might be from the server. I then told her what I needed help with, and you would think she would be helpful, you know? No. I asked her why the card did not allow me to purchase on Amazon and how to change my email and number because I received a new number and my old number had my email. She sent me something to submit, and I followed through, but it's been 2-3 weeks and nothing, no notification, nothing—and my account still has the same number and email. very infuriating. She also ignored the information I told her about how I put my money into my savings after it didn't go through with Amazon since that is what I have been doing ever since I have been receiving weird transactions and it hasn't been going through. She blamed me for the issue 💀. She then proceeds to ignore what I said and tells me that I need to remove it from being locked and not have it in my savings. Like, oh, ok?? What did I JUST tell you? She also was not very helpful with what I asked in the end about the verification that I need to change everything, because mind you, English is not my first language, but I am still well in it. It got to the point where she blatantly ignored me and kept talking over me.. so many times that I just sighed and tried to change the topic, saying, It's okay, I will figure it out. And when I did say that, she talked over me again and then hung up on me. Embarrassing for this woman, I wished I knew her name and did the survey. Because what was that? The worst thing was she told me that I should have my parents run my account. I'm 22. I am not a child. Update: since (4 months) then, they have locked my account, won't solve the bloody issue, keep postponing me, and there is so much money in my account. Trust me, don't get it.

I guess wisely is the ghetto version of ADP!! These people are obviously in another country none of them seem to be in touch with reality when it comes to customer service they don't even know anything about you or your account even after repeated multiple times!! I have $100 floating around that should have been deposited in my account yesterday I even got multiple notifications stating it was... THAT'S A LOT OF MONEY TO BE PLAYING WITH, ESPECIALLY WHEN IT'S NEEDED... AND THE DEPOSITOR SENT IT DIRECTLY TO THE DEBIT CARD I HAD BUT IT WAS DENIED TWICE AND I WAS FORCED TO GET A NEW CARD... THEY JUST MADE A NIGHTMARE OF EVERYTHING THAT CORRECT ANYTHING

had an unauthorized Uber charge of $527.77 on my Wisely account. After contacting Uber, they confirmed the hold was released—but Wisely still insisted I wait up to two weeks. It has been longer, and I still have no resolution. The moment this issue gets resolved I will be closing my account. I encourage people that’s what Wisely to do the same. Their customer service has been unhelpful, offering no real updates or support. I no longer feel that my money is safe with this company. The lack of transparency and urgency is unacceptable. Wisely has a long way to go in terms of reliability and customer care. I do not recommend signing up with them.

Literally won’t help you with anything until you MAIL THEM physical proof of your address. Worth less than worthless.

This company is operating with individuals who barely speak English and will give you attitude if you can't understand them.....reason for this review is the fact my card was hacked I received my deposit once card was deactivated I stated I need to access the funds immediately to feed my children only thing come out of me try to get it done through this company was a rude gesture to wait on it and that there's nothing they can do so I strongly advise to bank with someone else wisely will not help you and I will be taking this issue public so maybe they can do better or just sweep it under the rug...

I’m a barber and I use it as a tip card and I haven’t had access to my funds for two months cause they randomly blocked my account and had issues with my documents and now seeing all the reviews I see why wisely is terrible at all cost plz just get your money transferred to your bank not some crap card

I was also a victim of scam. Someone had been trying to access my money from Walmart's in different states and cities. I thought it was weird when I kept getting declined while trying to use the card. I finally got annoyed and called, after many failed attempts with answers and they said someone turned my text alert off. They were able to use it at a store but at Walmart it was declined, maybe because they were taking so much. Someone at my job was having the same issues.SMMFH... same place too WALMART. I began to think it's the company and still do.