MywindowshostingReviews of mywindowshosting.com

I am writing to raise a serious complaint against Sanders for his unprofessional behavior and lack of basic customer support etiquette. I have chatted multiple times seeking help, yet my concerns have been completely ignored, and the sessions were disconnected abruptly and rudely without any proper resolution. Such behavior is highly disrespectful and unacceptable from someone representing your organization. It shows a complete lack of accountability, patience, and customer focus. I expect immediate attention to this issue and a proper explanation for why such treatment was allowed to happen repeatedly. This pattern of behavior has caused unnecessary frustration and wasted my time. I am not terminating my account at this point, but if this continues, I will have no hesitation in withdrawing my services and moving to another provider that values professionalism and respect toward clients. Please treat this as a formal complaint and take the necessary disciplinary action against Sanders. I expect a prompt and detailed response on what steps will be taken. Sincerely,

Lack of information during server outages, no useful support, activation of bots on critical issues, unable to contact them by phone, and frustration at 100%. No support also on collateral issues during mail services down. Do not go with them.

Email not working correctly for over 2 days, with at least a couple of months worth of emails completely missing. Several tech support tickets posted with no response or resolution. Until 2 days ago, this was a 5-star hosting company.

Very poor service / no reply this should be highly avaialble but since 3days still hosting and emails are down. critical business impact

Servers are down since last 10 hours, no update from them, I got a reply to my ticket "incident happened in Las Vegas Data Center." how long its going to take, its very hard to when all your business stopped. all my 35 staff are doing nothing since morning.

Our site was recently migrated to a cloud server, now certain connections to our database are just freezing and not going through. They want a guest account to test the problem, themselves, yet account creation is one of the primary functions being impacted. They also want us to create a new database and change our connection strings... without reasoning why. I have escalated to a manager, over 24 hours ago... the issues have been persisting since 8/22 and we spent 2 days troubleshooting before the first ticket. We have been practically down since 8/22 and the techs keep repeating the same thing. Tech support is advising us

here executive not able to solve problem i am from srhstocks.com

I'm in the middle updating my site via FTP and it stops mid push. It refuses to connect so I can finish. My site is now down. I try and create a support ticket and although it allows me to submit it it doesn't show in my ticket list. I open a chat and this what I get...... Matt sent: Hi! This is Matt, How may I help you today? you sent: I'm unable to connect via FTP and when I put in a support ticket it does show as being created.my domain is *****.com Matt sent: The FTP server is under maintenance and the helpdesk is upgrading at the moment, please check after a few hours. We are sorry for the trouble you are facing. you sent: So....my site is down how can you help me get it back up while you do this maintenance. In the middle of updating it via ftp it stopped. some of the files are there some aren't. Matt sent: May I know your account user name? you sent: ******* After 5 minutes: you sent: ...........Come one man. What's going on! Matt sent: vThe FTP server is under maintenance and the helpdesk is upgrading at the moment, please check after a few hours. We are sorry for the trouble you are facing. you sent: Are you kidding me So....my site is down how can you help me get it back up while you do this maintenance In the middle of updating it via ftp it stopped. some of the files are there some aren't. Then you ask for my account information and then ignore me? Matt sent: I have opened a ticket to our senior team and the transcript will be submitted as a ticket. Our team will check your ticket and respond with solution ASAP once this chat is ended. After END this chat, you would be able to check status of your ticket within 30 minutes by login to your account > helpdesk tab and also get email notification on your registered email id. you sent: Right. so same answer.....deal with it and wait. Everywhere I can share this chat with the world showing how crap your support is I will. Matt sent: I am sorry to hear about the trouble you're having. you sent: Can't even be bothered to tell your users that the ftp site is under maint and that they probably shouldn't use it. absolute s**t servce. you sent: yeah yeah. copy and paste from your script some more dude. you sent: I will be sharing the contents of this chat with the world showing how s**t your service is. FTP is down for maint but you can't be bothered to tell your users they shouldn't use it. My site is now down while I deal with your useless support. Oh and the helpdesk is down at the same time. Great service you got. Useless.