My WaggleReviews of mywaggle.com

I have been trying to get a working pet monitor for 2 months. I am paying a subscription that is useless because the monitor isn’t accurate on the temperature and the GPS is stuck in the same place since January of 2025, it is now August of 2025. They have given me the run around, which has not solved the problems. Don’t waste your money.

The device does report temperature and humidity, but only on the hour, and there's no way to get an update between standard reporting times. Customer service is hideous. I've called 10 times today, and every time the message says no one is available to take my call. Then someone attempted to call me back, but the phone number came through as possible spam, so my Verizon service blocked it. I called back within 2 minutes of receiving a voice mail, but still got the message that nobody was available to take my call. Email messages and boilerplate and don't address the issue I was asking about. The FAQ says to go to Profile on the app and select My Plan to change or cancel the monthly subscription, but there's no My Plan tab in Profile or anywhere else on the app. I am concerned that this is all a scam.

I would give 0 stars if I could. Absolutely awful service. My monitor was 14 months old and it no longer reports to my phone. I tried to speak to customer service and they are terrible. They said its not reporting you should buy a new monitor. Are you insane. I paid 400 dollars for a monitor and at barely a year old I have to buy another one. Absolutely not. Then they say okay we will send you a new one and when I get it its not even the same model its the old cheap lite model. Seriously do not recommend unless you like to throw away money. Mediocre monitor and terrible customer service

The wireless transmitter is low quality on the RV model, too many other options exist with either mainstream camera companies you already do business with like Google, nest, Amazon etc or specific RV companies like Tadi Brothers. You can have great Bluetooth and cellular coverage for dozens of devices and the waggle camera will still freeze up.

I have had the same experience as other people have had with Customer Service My pet passed away and I did not need the camera or the temperature control and have reached out several times and I have not heard anything except an automated email every time you call the telephone number for Customer Service. No one is available. I’ll leave a message and no one calls me back.

When I bought this last year they were quick to help me out. Now no one ever answers the phone. You have to leave your name and number and they MAY get back to you in three hours if you’re lucky. Who has that much time to waste waiting for them to call back! Then the guy could not wait to get off the phone and was no help at all

If I could give zero stars, I would it has been nothing but a pain in the butt since I started a plan with waggle. The idea is great, but the customer service is the worst ever. They double charged me and apparently they believe I have two devices. I had trouble with one device and it was sent back, but apparently they don’t have a record of it because they’re charging me for two. I’m sure all of their customer service is outsourced. You never get to speak with anybody you have to wait and hopefully somebody gets back to you and they don’t know what’s going on. Customer service is awful. You can NEVER speak with anybody. I’m sure everything is outsourced. I beg you don’t walk away from this company but run away from them.!

I purchase the pet monitor and camera for our RV and they shipped it to an address I no longer live at and couldn't even tell you what that address was. I never received the product and emailed customer support and they sent back a picture of where it was delivered which was my old address. I responded to their email with my correct address and 2 pictures of what my mailboxes look like and all Stan Burke/Sr Executive -Customer Delight said was I have to follow up with their shipping company LaserShip. He did not give any details on how to get my package. There are a lot of businesses out there that would have made this right but not My Waggle Pet Monitor. I am out $201.00 because this company won't make it right. I will find a different product to use and will not ever give this company any of my business.