My WaggleReviews of mywaggle.com

I just received this today and was so excited to use it. What a massive disappointment. Calling this a "Smart AI Bowl" is a complete fraud. It is a useless piece of plastic that flat-out refuses to connect to the Google Play app. The software design is an absolute engineering rat hole mistake. This app defaults to their legacy RV section and completely locks you out of any other product or interface if the bowl isn't connected. Who thinks this is acceptable user design? It is painfully obvious that these veteran engineers built this product in a bubble and never once spoke to actual consumers, and thankfully those engineers will be replaced by AI very soon. When you look for troubleshooting, their "remedies" are a joke. They expect a regular pet owner to log into a home router, find advanced settings, and manually separate 2.4 GHz and 5 GHz Wi-Fi bands just because their cheap hardware can't negotiate a modern, unified network name. Who does that?! By not separating them, it actually locks out the device. The instructions state absolutely nothing about separating the router frequencies. Even with bad design, it would help a little bit if it were in the instructions with a HUGE "READ FIRST BEFORE SETUP" ASTERISK. My guess is they realized the incompetent design element and didn't want to show it in the instructions. On top of that, you have to dig into Android system settings to manually force "Allow all the time" permissions just to bypass an unstable setup loop. It is a brain-dead, overcomplicated mess. To make matters worse, their customer service is an absolute circus. I used the online chat and left multiple messages. When someone finally got back to me, they told me they couldn’t help because they aren't part of the product team—they only work on the RV team! They actually had the nerve to ask, "Can we call you back tomorrow?" And the absolute kicker? This fricken company wants to charge me an $8–$10 restocking fee to return a completely defective product that has never worked from minute one! Unbelievable. Buyer beware. This company has zero quality control, zero support, and zero customer respect. DO NOT ORDER ANYTHING FROM THIS COMPANY!

Terrible customer assistance. Monitor consistently starts reading way to high at least once a year amd will not reset. Waggle cares more a out trying to upset you more systems, equipment, and plans instead of investing in their system so it does not read high. Also, customer service is routinely not reachable and they just have AI chat that tells you to reset.

This camera is not worth it! It constantly turns off on it's own. Customer service tells me to uninstall the app and reinstall the app.. done that too many times to count. The app is worthless! One of the last updates has completely kicked me out of the app.. meaning I no longer can watch any recordings or go live without the app crashing or just kicks me out completely. It doesn't get the full recordings. Someone could walk on to our yard and it records only when they're leaving or doesn't record anything. Customer service tells me to reconfigure the camera.. again, I've done that too many times to count. It doesn't work! I haven't even had it a year. I'm definitely not going to continue using this camera.

You can't unsubscribe to these creeps. If you select to NEVER receive information from them, there is a sentence below the drop down box that states, "Waggle will only contact you at (me email address was here) with referral and reward updates." I don't even own their product and never will with this constant harassment. The local DA should be involved with these unethical practices.

I installed the temp sensor in my RV. The battery dies in 3 days and only updates every 10 minutes. Company says this is normal and all is well. Don’t buy this it’s not worth the fee. I also have the 4g camera which is decent at best. Please do your homework unlike me.

I’ve been parked in the same location for over two months. I’ve continually received messages that my RV has moved. I reported the problem to Waggle. They claimed to have fixed the problem and closed the ticket. Shameful since I was never contacted before closing the ticket. Stay away from the defective Waggle pet alarm.

I really wanted to like my Waggle products but have been continually disappointed. My first temp monitor was faulty and never worked. Waggle replaced it and my second one has continually had issues. The monitor stops updating regularly and does not update if the battery is below 25% even if manually refreshed. It might as well be out of battery if it stops reporting at that point as it is useless without the reporting capability. Customer service is not helpful. They keep insisting that they will reset the monitor and oh it will work this time and it never does. I have repeatedly asked them for a refund as the products do not work and I will not put my pets’ lives in the hands of such an unreliable product. They won’t refund me because they insist that their resets will fix the problem. It’s also useless if every time I want to check on my pet I need customer service to reset the product.

I have only had this monitor for about 3 months. I have had to reach out to customer service at least 4 times. Today the monitor is not working because it has a 'low network' and customer service is not answering even though it states that they are there for another 3 hours. I have left voice messages, used their AI message and nothing. Complete waste of money since I got this for the sole purpose of using it on this trip and I can't even use it.