My WaggleReviews of mywaggle.com

I have been in contact with customer support since receiving this product, and they are terrible to work with (if you could even call it that). They never answer the phone, and then they will call back three days later. I missed the random toll free call, so I tried to call back and there was no answer. That is terrible customer service. The chat bot I contacted told me to reset the device about 20 times, then they say they fixed “something” on their end. The waggle will work for a few hours, and then it stops reporting again. I can’t leave my dog in my RV because I don’t have a way to monitor him. They told me I can get a replacement, but I have to send my device back in first. That leaves me with zero protection (not that this device does much as it is), and they do not state how long the process will take. What’s the point of wasting all of this money when I’m without temp monitoring for half the summer? I’ve been a waggle customer for years, but replacing my old, broken monitor has been a nightmare.

I wanted to return the unopened device two days after I received it. I submitted a ticket for a return label and was told I would be charged a restocking fee and I needed to complete a form online. The form does not work so I submitted a second ticket. The responded that the form was fixed and to try again. Form is still broken and I have not heard a thing back. I can’t imagine if I needed help with the device itself which I would rely on to keep my dogs safe.

You HAVE to purchase at a minimum a 6 month cellular subscription for this cheap plastic box to even work. THAT info is NOT very clear on the website.

Hi, I am so frustrated with your service and want to talk to someone for help please. I want to talk on the phone. I called the number from the website and it said nobody was available and they would get back to me shortly. It then hung up on me without asking how to contact me back. I got a new monitor and can’t get things sorted out. I had to change my dead dog into my new puppy because I can’t figure out how to remove a dog. When I got the new monitor I tried to activate it and it wanted me to create a pet profile. Now I have 2 profiles for the same dog. It then wants me to activate my new subscription. I don’t want to do that as I already have a subscription. I figured I could try to set it up anyway and I would call to get my money back after but now it wants me to create a third profile for my ONE dog. The chatbot doesn’t provide a keyboard to type into. This service is a disaster!!! And this is after years of being so happy. I guess my love for waggle died with my first dog. Now what do I do? Do I return the new monitor and look for another service?

Initially couldn’t connect temp monitor with phone. That got resolved by next morning. My camera won’t connect with my wifi. Trying to resolve, but no luck yet.

After I made my purchase you started regularly sending me aoffers for a better deal. I have tried without any success reaching out to customer statisfaction with zero success.i am feeling angry and ripped off

We purchased the Pet Monitor and the WaggleCam 2.0 to keep our two dogs safe as we travel in our RV. We were unable to get either product to work. The monitor sent me over 100 emails every time the WiFi cut in/out even though we were in a suburban RV park. We never could get the camera to work. I tried to use customer service but could not get an operator on the phone and emails were not returned. These products are not for me. The real kicker was when I started the refund process. After 1 hour of being in an online chat to get the process started, their process is within 24-48 hours to have a shipping label sent but the worst part was the customer service when someone called back. I said I would let my reviews speak for themselves as the truth. A Waggle rep is recorded saying that I was being "completely unreasonable...and literally blackmailing" them with my review. And then he tried to yell at me. What?! Sounds and feels bogus all around. Gave me a case of the icks so I hope I can help someone else avoid this. It's not my style to leave negative reviews but in this case, it's important to use my voice.

I don’t know that I would trust thing to save my dogs. I have had it less than a month. I can’t power it off and have had to reset it 4 times already. Can never get any customer service to chat so wondering if leaving a crap review about their junk will get me any help????? We will see. I shut off all notifications because I don’t want to use up my notifications over the Verizon network that is into 500 in 6 months because I can’t power it off when not in use the only option is to unplug and let the battery die because it’s going be reallllly hot when the rv is not in use!