My WaggleReviews of mywaggle.com

The worst service I think I’ve ever had online. I canceled the order well within their tiny 1 hour cancellation window but they sent the item anyway. I refused the item several weeks ago but they refuse to refund my money unless I withdraw my PayPal dispute. No! Refund me and the dispute will be closed!

I was so excited to finally be able to purchase a Waggle device for protecting my precious Cane Corso! It came in the mail, I read through all the instructions carefully, plugged my unit in, downloaded the app, paid for the 2 year membership which was NOT cheap by any means and thought I was on my way to using my new device. My device was plugged in and charging for 2 days. While this was happening, I was getting notifications on my Waggle app, "your device in syncing, check back in 24 hours" 2 more days and nothing. I unplugged my device, thinking this might have something to do with it not fully connecting. 30 seconds later, it gave me a "low battery" warning and died. It would NOT hold a charge OR connect to service! This device was a dud! So after extensive research WITH NO SUCCESS on contacting live customer service, I was finally able to find a "contact e mail" for a help desk. The next day, I receive a call back from customer service. They were EXTREMELY friendly, however, I had such a hard time understanding this person due to the heavy accent. Communication would have been better troubleshooting through e-mail. After attempts at resetting the device, resetting my app, and dealing with many variations of troubleshooting, it was agreed by CS this unit was malfunctioning and I would need a replacement. THEY MADE ME PAY FOR SHIPPING ON ANOTHER DEVICE! Not only that, They would not send out another device until I had packaged up and sent this faulty unit back to them even though they could clearly see through their system this unit was faulty and not connected to my account. So, here I am with a PAID SERVICE WITH NO CREDIT for time lost, NO UNIT and Waggle made me PAY FOR SHIPPING AGAIN! So far, I am NOT HAPPY with this PRODUCT, I am NOT HAPPY with this CUSTOMER SERVICE, I am NOT HAPPY with this PAID SERVICE I'M NOT GETTING, I am NOT HAPPY! Edit, it's July 27th. I have no Waggle device in my possession. 11/2025 Update: I actually was only able to use my Waggle device for 9 1/2 months of a total of my year of paid service due to troubles receiving a replacement unit. The company refused to credit me for the time I paid for and had a faulty Waggle unit. I did use my waggle for the remainder of the contract. Throughout these months, my Waggle device would disconnect form the app on my phone EVERY single time I walked away from my vehicle and entered a store. This didn't matter if I was using an Apple device or my Android. Also, the Waggle was quick to lose battery if not hardwired into your vehicle. The entire experience of both My Waggle device, the platform and customer service was NOT WORTH the price of the mess. I would 100% not recommend this to anyone. I ended up going with the "MarCell Pro" System. All the bells and whistles without the hassle. Much easier to deal with and 1/2 the cost

Expensive fees for a subscription to even use it? Even though l’ve already paid $75 for a monitor that cost less than $20 to make….. rip off.

Still haven’t got after two orders sent and have requested refund

Received waggle pro, paid for 1 full year and did everything with installing as instructed and the device would not find signal after multiple attempts at resetting per support instructions. I advised several times that i was on vacation at a very hot place which was the main reason for purchasing the device. First point of contact with staff and was told to reset and give it 24 hours and a tech would call me back the next day, after no call back i reached back out to be told go about 1-2 miles down the road and reset again and it would connect- no connection again. Reached back out and was told “we will need to send you a new one”. I expressed i needed it asap as i was on vacation and wanted to be able to leave my dogs in the camper and not have to worry about the camper getting hot for them” Was ask for my address for them to send the device and i would have to send them the old device back and they would replace with a new one. Expressed again i am on vacation and not at home yet! I am very irritated with this company. Terrible customer service! Buyer beware!

If I could give 0 stars I would. I paid good money for this and got a 6 month subscription and have 0 service at my home and most places I go. It's totally useless

Abysmal customer service. Chat only lets you ask the questions they let you select from; not actually ask your question. I have called 7 times today and get disconnected while waiting every time. Great concept, but with the lack of customer service and unable to reach anybody, it's simply not worth it.

Order June 26 3 to 5 day shipping lol been month 31 days still waiting for order contact customer service twice . Long time customer since 1st protype rv monitor came out cs has gone down hill 😢