Jane S.
They stole my money!
January 18th, 2025 I purchased 10 pairs of knee high support socks from 'My Vital Flows'. By purchasing 10 pairs, I got a free pair. After waiting11 days for my parcel to arrive, from Mississauga Ontario, I was highly disappointed to find that the stockings I ordered were far too small. I even measured twice and went a size up! So, I emailed the company right away explaining my situation, and they decided that they were going to send me more! However they don't have a size bigger than what I ordered! So I told them I wanted a full refund. They told me I must send my purchase back at my expense, insured and with a tracking number. I chose Canada post which cost $18.53! Also, The one say inspected my returned items, I would receive a refund. That was January the 30th here we are 4 weeks later and nothing! I have corresponded with this company 8 times! I have sent a copy of my Canada post receipt with the tracking number, a picture of the parcel sent back in the original wrapping with their return address on it, a copy of my Canada Post tracking, which shows they received my return. Also, a screenshot off of their 'myvitalflows.com' web site of their 'return policy'! So I am out $166. I have never bought a thing online that was this frustrating to deal with! All correspondence from them has a sincere apology as to how sorry they are at my frustration! They even asked me for a 2-day extension so they can sort it out I gave them 5 days. And wrote them again That was three letters ago. I told them I was going to file a complaint with the Better Business Bureau of Canada. My MasterCard receipt shows this company works out of Barcelona Spain. However they ship out of Mississauga Ontario. So today, I filed my complaint with the Canadian Better Business Bureau against 'My Vital Flows'! It is beyond me how I can read so many terrible reviews for this company and at the same time find the handful of people who are totally thrilled with the product with the customer service! How is this possible!? Well I figured those of us who are unhappy got a product that does not fit! So we are the ones trying to retrieve our hard-earned cash back from this scamming company! Anyone who is considering buying from these people reconsider. Amazon has a lot of great stockings with a 1-day return if you're not happy! 7-day return back into your bank account. Let's just see what the BBB does for me! I will return back to this site and I will let you know.