Ubiquity Retirement + SavingsReviews of myubiquity.com

Great live customer service assistance. The webpage is a disaster. Tried to rollover funds from 401K to my IRRA, but I could only get a cash option and taxes had to be taken out! Couldn't figure that out, so I called. Customer service representative Ed figured it out quickly. This is my first year for a RMD, but not till December. Apparently the System has some stupid AI which was trying to force me to take the RMD first, then any additional amount. Instead, I'm doing it the old fashioned way with pen to paper on a Distribution Request Form and NOT taking an RMD in addition. Also, the investment choices just changed and there is no way to just park my money in a money market account. Not a big fan of the current investment choices either. Don't get me started on the fees either.

Lots of fees. $5 a month for "account servicing". Then I was laid off due to COVID-19 and they charged me $34 for an "advisor" to approve my rollover to another account. Then $95 for a transfer fee. THEN $20 for a separate rollover of the remaining balance even though I asked for the entire amount to be transferred (the left $300 in my account for some reason). I'm out of work during a pandemic and every dollar is a big deal to me right now. Can't really afford $154 for them to write a check. Update 2 days later. I contacted them about the fee, they said the $30 fee could not be waived (it was $20 before I contacted them.) I accepted that, tried to transfer it again and the fee was back to $95 for the second transfer that should have never been needed. So it will cost me $262 for them to write 2 checks. So shady. Update 08.17.2020: They contacted me and waived the fees for the second transfer. I really appreciate the assistance and care!

I was charged $200 for a distribution check Ubiquity did not even print my name on due to their web site issues and then they charged me another $45 dollars to reissue the check after agreeing that there'd be no charge. Then they agreed to refund the money and reissue the check again, but never sent the check. I have contacted the support center several times and I was unable to get an answer to any of my questions other than they'd check and get back to me sometime. (Literally some time soon is all they are saying.) This has been going on for about 2 months now. Update: They finally resolved the issue and sent me the check with the right payee and amount via FexEx overnight. It does not make up for the several calls, emails and waiting but it is a nice touch.