Ubiquity Retirement + Savings Reviews | Read Customer Reviews of myubiquity.com

Ubiquity Retirement + SavingsReviews of myubiquity.com

4.3238 reviews
Investments & Wealth
44 Montgomery St, Ste 300, SAN FRANCISCO, California

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Ubiquity Retirement + Savings

About Ubiquity Retirement + Savings

Since 1999, Ubiquity's mission has remained the same – to provide small business owners with qualified retirement plans that meet their needs and propel them towards bright financial futures.They've stood as an industry leader in the benefits space by combining advanced technology and world-class customer support to cost and compliance challenges that negatively impact businesses nationwide.Through this approach, they've transformed 16,000+ businesses and hundreds of thousands of lives, helping them achieve financial security and peace of mind through plans that are customizable, simple, and affordable.

Ubiquity Retirement + Savings (myubiquity.com) has 238 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: myubiquity.com
Website: myubiquity.com
Category: Investments & Wealth
Location: SAN FRANCISCO, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ubiquity Retirement + Savings reviews

Showing 37 reviews with 1 star · Clear filters

William
Aug 10, 2018
Non-Existent Customer Service (Seriously)
When I first joined my company I received the "Get Started" email to enroll. The link was dead-on-arrival, and the pw reset doesn't work. I tried calling them at about 3pm Eastern, during their stated business hours. Selected the appropriate choice, and was told via automated message that no one was available. Called back and selected the sales line, figuring that might get me to a human. Nope. Instead went some dude's voicemail. They also don't appear to answer emails. I wouldn't wish this company upon my employees, and now as I read below about the crazy fees charged (much worse than past 401ks), I'm wondering where that money goes. Aside from the mere existence of a webpage, I have no confirmation that this is an actual company.
Response from Ubiquity Retirement + SavingsAug 13, 2018
Hi William We hear your frustration! It sounds like we missed each other last Friday, when our office closed early for our annual growth workshop. We're sorry you missed the announcement. We want to solve your enrollment issues and we appreciate your input as we constantly try to improve the saver experience. Please send an email to [email protected] with your name and contact information or call 855.401.4357 and we'll be happy to help. Our business hours are 8:30-5 PST Monday-Friday. Thank you so much. Happy Saving!
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Kyle W.
Jul 25, 2018
Overautomated
Customer service is bound by over automation and over reliance on automated systems. When it comes to my money I would prefer customer service in India, rather than over-reliance on automation. My preference is humans, in America, who are empowered to make decisions and take action. Ubiquity lacks this.
Response from Ubiquity Retirement + SavingsJul 25, 2018
Hi Kyle, We hear your frustration! It sounds like you didn’t feel heard and understood during your experience with our client success team. I see you called in and spoke with 2 of our U.S. based employees about a distribution request that was awaiting review by your plan sponsor. Your distribution was approved a few minutes later and is now being processed. You’ll receive those funds within the next 10 business days. Thank you for sharing your feedback with us—we appreciate your input as we constantly try to improve the saver experience. Please email us at [email protected] if we can assist further.
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Seth E.
May 17, 2018
Outrageous fees
This service charges participants an outrageous $5 per month to manage their 401k administration. This is on top of institutional management fees. And if you separate from your company that uses Ubiquity, the fees continue. If you decide you no longer wish to use Ubiquity and withdraw your money, they charge you a $95 processing fee for the privilege. Not customer-friendly. The user interface is merely OK and reporting is weak.
Response from Ubiquity Retirement + SavingsMay 24, 2018
Hi Seth, We understand your frustration with paying fees – nobody likes to pay someone else to handle their money. Fees such as this are common practice in the 401(k) industry, especially among flat-fee providers that don’t charge you based on your assets. We charge flat fees for our services and work hard to keep our fees low and as transparent as possible. Thank you for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Please email us at [email protected] if we can assist further.
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Dure A.
Sep 8, 2017
I would give a lower rating if I could!
I would give a lower rating if I could. Ubiquity has been an absolute nightmare to deal with. They screwed up my account login and would then use mediocre technology to respond to my customer service complaints in a way that REQUIRED logging in to see the answer. Their technology is terrible and given their small size, their agility is...well, non-existent. They misplaced my check, sent it regular first-class mail without any tracking, and now want me to pay the $45 fee for issuing a new check, for NO fault of my own. I talked to the customer service representative on the phone (it seems they have just a couple of people on that team) and he was rude, dismissive, and completely shameless ("well, it's not our fault either"......yes, but i'm paying the fee??) I would not recommend this to ANY business, be them big or small. Look out for your employees, don't hire these guys!
Response from Ubiquity Retirement + SavingsSep 12, 2017
We understand your frustration with paying fees – nobody likes to pay someone else to handle their money. Fees such as this are common practice in the 401(k) industry, especially among flat-fee providers that don’t charge you based on your assets. We charge flat fees for our services and work hard to keep our fees low and as transparent as possible. Any fees for resending/reissuing checks are limited to the fee the issuing bank charges. Please email me at [email protected] if I can assist further.
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Doug M.
Jul 30, 2017
Poor customer service
Our company has been trying for 10 months to get the correct plan information for completion of the annual form 5500. Avoid them like the plague. No one can ever answer a question. They never return phone calls.
Response from Ubiquity Retirement + SavingsJul 31, 2017
Hi Doug, We apologize for the frustration. We understand that Indu on our support team reached out to help with the form 5500. Please email us at [email protected] if we can help further. Best, Amanda
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