Ubiquity Retirement + Savings Reviews | Read Customer Reviews of myubiquity.com

Ubiquity Retirement + SavingsReviews of myubiquity.com

4.3238 reviews
Investments & Wealth
44 Montgomery St, Ste 300, SAN FRANCISCO, California

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Ubiquity Retirement + Savings

About Ubiquity Retirement + Savings

Since 1999, Ubiquity's mission has remained the same – to provide small business owners with qualified retirement plans that meet their needs and propel them towards bright financial futures.They've stood as an industry leader in the benefits space by combining advanced technology and world-class customer support to cost and compliance challenges that negatively impact businesses nationwide.Through this approach, they've transformed 16,000+ businesses and hundreds of thousands of lives, helping them achieve financial security and peace of mind through plans that are customizable, simple, and affordable.

Ubiquity Retirement + Savings (myubiquity.com) has 238 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: myubiquity.com
Website: myubiquity.com
Category: Investments & Wealth
Location: SAN FRANCISCO, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 20% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ubiquity Retirement + Savings reviews

Showing 37 reviews with 1 star · Clear filters

Jennifer R.
Apr 25, 2019
As an employer
As an employer, I have experienced poor communication and I am still trying to close our employees accounts as we switched to a new provider. It has been 2 YEARS! They still are unable to transfer and close our accounts. When we stated we wanted to close the account, our account rep should have been working with us to complete it. Instead I have to call them every day to get answers. When I ask if they need anything else from my company to complete it they say no, however, they required more signatures! During this time both the company and employees have been charged fees. TOTAL UNACCEPTABLE.
Response from Ubiquity Retirement + SavingsApr 25, 2019
Hi Jennifer, We understand the frustration that you’re experiencing as your plan is transitioning. We do our best to make sure that our clients experience a high level of service at all stages of their plan administration. Our client success team has been working to process all necessary items for your plan. They will be reaching out to you to ensure a seamless transition. We greatly appreciate your patience.
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Alex T.
Apr 19, 2019
Unethical fees
Ubiquity charged our lower wage employees, who had scratched together a modest retirement account savings, ~10% of their IRA simply to access their funds after a plan termination. After asking them to re-consider this practice, they vehemently refused. They're clearly part of the problem in the horrible IRA administration business.
Response from Ubiquity Retirement + SavingsApr 19, 2019
Hi Alex, While we do charge flat fees for our services, we strive to keep our fees low and as transparent as possible. We work hard to champion the futures of small business employees which is why we always provide employers the opportunity to cover any distribution fees for both active and terminated plans. Thanks for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Feel free to reach out if we can assist further.
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cr D.
Mar 27, 2019
Week Plan offerings
Had my 401k with them but the plan offerings are very week, and basically even choosing their aggressive plans, in a bull market for the past 3 years I made no money on top of it. besides that to roll over out they charge fees. Hope not to work with a company thats offers Ubiquity services.
Response from Ubiquity Retirement + SavingsMar 27, 2019
We're sorry to hear you've had a disappointing savings experience. Ubiquity is proud to offer a diverse range of investment options within our 401k plans. However, the specific options in your plan are determined by your employer.
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Morgan
Feb 22, 2019
Don't even bother with Ubiquity, borderline scam.
Total scam, billing my company $115 monthly AFTER I closed my account (paid $1000 fee to close my account btw). This is all because some ex employee from 3 years ago, still has $40 balance on his 401k, so my fund is still "active". As the fund sponsor, I'm somehow financially responsible for people that I no longer employ. They also charge each employee $5 a month, this is all on top of whatever Morningstar charges. Also, when you withdraw your money, they like to only send you part of it, so they can charge you the $95 withdraw fee more than once. The positive reviews on here are so obviously fake. I originally signed up with Intuit 401k, and these guys took over the account, really my only bad experience with any vendor since I've been in business.
Response from Ubiquity Retirement + SavingsFeb 26, 2019
Hi Morgan, Thank you for your feedback. We've been helping clients for 20 years and pride ourselves on customer satisfaction. We're already looking into your account and one of our Client Success specialists will be contacting you shortly to better understand the situation and how we can resolve the issues you mentioned. We appreciate your input as we strive to improve the savings experience.
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Jenna H.
Feb 22, 2019
Unspeakably high fees for nothing
Unspeakably high fees for nothing. I had a 401k with Ubiquity Retirement through a former employer, and was charged $5/month to keep the account with them (during which time the investment did not grow at all). Ubiquity charged a ridiculously high $95 for me to rollover my 401k to another investment service provider. I couldn't believe how much they were charging for me to move over my own money. Horrible.
Response from Ubiquity Retirement + SavingsFeb 22, 2019
Hi Jenna, We understand your frustration with paying fees – nobody likes to pay someone else to handle their money. Our investment practices are standard in the 401(k) industry and our diverse fund selection means you have a wide range of options in how you choose to invest. While we do charge flat fees for our services and work hard to keep our fees low and as transparent as possible. Thanks for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Please email us at [email protected] if we can assist further.
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Peter H.
Nov 5, 2018
DO NOT USE - Fees are Insane
I am extremely disappointed in the amount of fees this company charges. To invest about $100 / month in my company's 401k plan they charged me a flat $5 per month fee, every month. Then when I left the company and wanted to roll over the funds, they charged me a $95 fee, to roll over about $800 of investment. Totally insane, these people are greedy beyond belief. DO NOT USE THIS COMPANY.
Response from Ubiquity Retirement + SavingsNov 5, 2018
Hi Peter, We're sorry to hear your frustration with our fee structure, and we understand! Nobody likes to pay someone else to handle their money. As a flat-fee provider, we that don’t charge fees based on your assets, which over time allows your savings to grow. We work hard to keep our fees low and as transparent as possible. Thank you for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Please email us at [email protected] if we can assist in any way.
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Dmitry S.
Oct 29, 2018
The worst choice of 401K manager
The worst choice of 401K manager if your employer signed up with them - lots of hidden fees, have to keep 100% invested (no cash or safe investments options if the market is going down) and rollover to IRA is a painful process where you will lose even more money.
Response from Ubiquity Retirement + SavingsOct 29, 2018
Hi Dmitry, We understand your frustration with paying fees – nobody likes to pay someone else to handle their money. Our investment practices are standard in the 401(k) industry and our diverse fund selection includes options that fit a low-risk profile. While we do charge flat fees for our services and work hard to keep our fees low and as transparent as possible. Thanks for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Please email us at [email protected] if we can assist further.
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Carla S.
Aug 17, 2018
TERRIBLE SERVICE
TERRIBLE SERVICE! They are very disorganized. They processed my distribution request wrong twice! I DO NOT RECOMMEND THEM. They do not care to do a good job.
Response from Ubiquity Retirement + SavingsAug 24, 2018
Hi Carla, I'm sorry you've experienced such frustration. We never want our savers to feel overlooked or not fully understood. Please send an email to [email protected] with your full name and contact information and we will work together to resolve the issue.
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