mytrueidentity.com is listed under Activities & Tours.
mytrueidentity.com (mytrueidentity.com) has 68 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Robert
Not a scam, I do not believe. Simply a terribly run service with the typical off shored customer (non) support. Was offered 2 free years by TU because of a breach. Tried too set up account to no avail. There are many other of these services. Chose another. This one is an exercise in frustration.
Frustrated D.
Only giving it one star because the option was not available to give a “-10. Everything the previous reviewers happened to me. My Credit Bureau records all have a freeze on them. Just hope this is enough to protect me.
Janine D.
WORST SITE POSSIBLE! I got a letter and an activation code for free monitoring and it doesn't work on my phone, my laptop, nor a desk computer. The site has nothing but glitches and is totally useless. I have a credit rating of 828 so keeping it secure is important to me. This is a joke. Wish I could give it ZERO stars
陳宇鎮（陳老師）
Scam website😭
Chris B.
Was giving an activation for 2-years of free monitoring due to the TransUnion data breach. The website formatting is terrible, with awkward text boxes for inputs. After finally making it through the first 2 pages, the third page contained an error message saying to try again in a few minutes or to call. Waited a day and tried again with the same result. Called customer service. The site is apparently down and has been for a couple of days. Not a great situation for an identity monitoring service! The rep stated that it should be back up later today, but of course, it's not. TransUnion needs to hire more IT experts to: a) strengthen their security so they don't need to give out free monitoring, and: b) fix their websites in a more timely fashion.
B. S.
After reading these reviews I realize I’m not the only person who has issues with My True Identity. In fact had the same problem as reviewer named Cathrine Ross… identical issue. Customer service was unable to help. Taking my business elsewhere. Brenda S.
P G.
I went to the website provided after my info was involved in a security breach. I could not get into the site even using the code they sent. Finally called the customer service number. Talked to 2 people who did not speak good English. Was told to try to access the site on my phone and or using a different web browser. None of this worked. I think God was protecting me! I finally went directly to Experian and put fraud alerts on. I wasted an hour on the phone. Though told I should try again later…I will not!!!!
T E.
Awful. The website is terrible in that even though I am verified by receiving a code to authenticate my account, the next time I log in, I get a msg my account has been suspended. So, I have to call customer service which is horrendous as they dont speak English fluently and keep on repeating everything. OMG, how are you supposed to trust this service?
