mytrueidentity.comReviews of mytrueidentity.com

I have attempted to register for my free account for over three days. I've been placed on hold for over three hours after calling multiple phone numbers and chats. TOTALLY a waste of time and effort between True Identity and Transunion! I am just giving up! There is no customer service just recordings and being placed on hold! I'll just my credit locked and utilize other resources for credit monitoring!!!!!!!!!!!

Horrible customer service. First, they make sure you can't set up an account because "We were unable to verify your identity." So you have to call a number. I was on hold forever and when a rep finally answered, he proceeded to have a conversation with someone in the background while I kept saying "Hello?". When he finally decided to pay me some attention, I told him they seemed too unprofessional, thanked him and hung up.

I have had the same issues as the rest of the people leaving a review. What a Joke, trans Union is a joke as well, they have your information and let it get stolen! Now what, I am going to file a BBB complaoint.

Same as anyone trying to register at Transunion’s behest. It cannot be done. Would be nice if a government entity investigated Transunion for this public con.

Received 2 different letters with 2 different codes. Tried to set up first one but got an error for my password even thought it met all criteria. Called in and was told it was because I already had an account which he then deleted. Still didn’t work, blamed it on my Mac was told to use a neighbors or just put a freeze on my account and there was nothing else he could do. I used a neighbors PC and got the same error. Have been on hold for 58 minutes, good thing I used speaker phone. Wonder how much these companies are paying for this “service”? This company is part of TransUnion, wonder how secure all of our financial data is with this company?

If I could give this site I zero, I would. TransUnion should be ashamed of themselves. This service isn't worth the paper they mailed to me. It's a shame. I tried to setup account and after multiple attempts, was told they couldn't find me. So, I called the number given to me and after over an hour of waiting on hold, no one has picked up yet. I never leave review but just had to express how unhappy I am with TransUnion. First they breach my data and now they waste my time with this shame of a company to monitor my credit.

Waited 45 minutes on phone and was promptly cut off. While I was on the phone,went on website and created login only to not be able to unfreeze credit and then not able to login again. What a joke. Trans Union is not much better.

I've spent about a half hour trying to log into the site, 10 minutes of it with assistance from a customer service rep. Still can't log in. Was transferred to a 2nd level support person and am awaiting a call back. I'm not optimistic.