SSA
TRINIBOX saw my 1 star review, replied and pointed out they only check one email
Trinibox has gone from responsive to completely absent. I have sent 3 emails requesting to cancel my subscription by replying to the address I received emails from. They saw my 1 star review and responded that I should check the email address I sent it to because it is another email address. Forwarded my 3 emails to the new email address and they responded that my subscription had already been cancelled - even though they had apparently not received any of my emails requesting cancelation. Thanks Trinibox!
Response from MY TRINI BOXApr 13, 2021
Hi Susannah, In response to this updated review, your subscription was cancelled upon seeing your review stating that you wanted to cancel. In our response you can see that we ended it by saying your subscription will be cancelled immediately. Thus, it has been cancelled. Have a good day. Please be aware that the last email we have received from you was on March 1st 2021, thanking us for informing you of the status of your box. Since then we have not received ANY further correspondence from you in regards to cancellation or anything else. We have no reason to go “MIA” on our customers when they wish to cancel or for any other reason. We have many customers worldwide who can vouch for this. An email was also sent on April 7th to our Canadian subscribers which you were a part of, discussing not having to pay import fees going forward. Please check the email address you are sending emails to. Our ONLY email address is : [email protected] Rest assured your subscription will be cancelled immediately.