I wish I could have kept the actual box for a keepsake but it was very dirty! Wished it was shipped in another box. The products are very small on packages and overrated! Regret paying for 4 boxes. I had contacted customer support and no one responded.
Response from MY TRINI BOXJan 28, 2025
Hi Melissa, we're sorry you feel that way. There is no way to tell the condition the boxes will be delivered in. While our boxes are specifically created for its sturdiness to withhold during shipping, it is expected that it will not be delivered clean. The box you are referring to would have been our Christmas box, the items were clearly advertised not only on our website but through social media and emails. We hope the other boxes are more impressive to you.
DS
Derwin S.
This company is a fraud
This company is a fraud. They do not respond to emails and will not tell you when to expect your boxes. I signed up for this service almost six weeks ago and have reached out over 5 times via email. Notice they have no phone number for customer service. Additionally, you have to "cancel" the service but notice on their website how they have no instructions or links on "how to cancel" your subscription. Very shady and fraudulent.
Response from MY TRINI BOXAug 23, 2024
Hi Derwin, there is no record of you ever having placed an order with us. Can you provide your order number if this is the case? As you can see, there are multiple reviews that prove that we are a in fact an actual trustworthy business.
If you were indeed a subscriber, in your portal there would be an option to cancel. This further proves that everything you are stating is inaccurate. Have a great day!
CD
Caroline D.
Too many Indian products did not order…
Too many Indian products did not order an Indian arrival box then I would expect that
Response from MY TRINI BOXJun 6, 2024
Hi Caroline, you did in fact order our "Eid Indian Arrival day" box as was advertised hence the selection of items in the box.
Our boxes are seasonal and go hand in hand with the celebrations on the islands at that point in time. This season we celebrated Eid Ul Fitr as well as Indian Arrival Day. Next time we are open to answering any questions before purchases are made.
ME
me
missing items and overall really low…
missing items and overall really low quality, would not recommend.
RM
Rukiya M.
Disappointed and watsed $140 US…
I bought not 1 but 4 boxes thinking I was getting I guess the box with Kiss cakes, Cheezees etc. But I was sent the box of the month for October whixh was very disappointing in its entirety. I was very hurt, because I am out of 140 dollars that was designated for gifts for Christmas because I refuse to gift these items due to its undisirable content that in my opinion did not scream the sweet islands that I am from Trinidad and Tobago. The customer service was very eloquent in there response in letting me know I am unable to return the boxes. So be mindful when buying items that you know it is money down the drain if not completely happy with purchase. I will NOT TRY support them again any time in the future and you should think slow and hard before making any purchases.
Response from MY TRINI BOXNov 22, 2020
Rukiya, we have addressed this issue with you twice before on 2 different mediums. As we stated then, the box you ordered was the October’s Folklore Box. While you were hoping for the September box, that was not what you ordered. Our website clearly states that each month’s boxes ship on the 21st of each month and if your order is placed after that date, you will be getting the following month’s box. Your order was placed on September 30th- well after the lock-off date. As we also previously mentioned, each month we consistently show the contents of the boxes so customers are aware BEFORE they purchase. They can also reach out to us to inquire and we will happily reveal the contents to them. We are sorry you felt as though the contents didn’t live up to Your expectation of Trinidad and Tobago but we can assure you that we represent our islands, culture and small vendors with each box we do. Your box contained popular local snacks, a popular BERTIE’S pepper sauce, a face mask from a local designer, a book written by a Trinidadian New York Times best seller on our Local Folklore and the like. All well enjoyed by others that received them. Besides the Folklore Boxes you ordered, you also got additional snacks of your own choosing added on that were a part of the September box. And while you feel the need to let others know your experience, this is first time we have had issue like this as our customers are usually well aware of what they order. Please let us know if we can be of any further assistance.
KE
Kenche
Still waiting September shipment
We are heading into October and I’m still awaiting my September box - ordering for the first time. I’m very disappointed 😔.
Note to owners - USPS is the worst to ship with, especially for orders to Canada.
Response - honestly that is not a good enough reason. You should try a different shipping company that operates a bit faster like FedEx. Results like this is a deterrent and this is how you loose customers - just a suggestion
Response from MY TRINI BOXSep 30, 2020
Kenche, as stated on our website, all orders ship on the 21st of each month. If your order is heading into Canada, it usually takes a few days longer to get there. We hope you understand.
LA
Leslie-Ann
Confused. Com
I live in the UK, tried ordering this and the website wouldn't allow me to. It appears to be more complicated than necessary, wanted to support but wouldn't bother
Response from MY TRINI BOXSep 30, 2020
Hi Leslie-Ann,
We’re sorry to hear that you found trouble. We do have customers from the UK so we’re not sure what happened in this situation, feel free to reach out to us should you be interested in trying to place an order again and we’d be happy to help!
NA
nindy A.
I can't tell you anything because I…
I can't tell you anything because I still have not gotten my box after waiting for so long . This is the first time I buy something and you guys. Take the money right away and you don't get the product until the next month
Response from MY TRINI BOXSep 30, 2020
Hi Nindy, it’s stated on our website that all boxes ship on the 21st of each month. Your order was placed on August 31st which was after the cut off date for that month’s box, so naturally your box was shipped on September 21st.
