MythinkcarReviews of mythinkcar.com

Chat support takes a little bit to get answers, but I got what I NEEDED Used it before, and it was lengthy in detail, but still got what I needed

I had questions and got answers.

I did end up getting directed to where I needed to go for support.

Ottimo!!! Serietà, gentilezza e disponibilità

J'ai finalement eu la réponse à ma question de manière explicite. Merci.

Fast answer and great costumer service

Lucky was very helpful

The MUCAR V08 arrived without being able to perform a basic Throttle Body Adaptation on a 2016 VW Jetta, and also was incapable of sending messages to the MUCAR engineers using their FEEDBACK function. The normal SUPPORT team stepped in and sent my screenshots to the engineers. What followed was about 10 days of responses that either blamed my network, or provided implausible excuses, such as that the engine had to be hot (untrue). Eventually, the FEEDBACK function started working, although inconsistently, and finally an engineer, after I had already started a RETURN and REFUND REQUEST, took my comment seriously that the software was somehow corrupted. The engineer advised to uninstall and re-install the Volkswagen software. This resulted in a prompt to also update the VW Guided Functions software, which solved the problem!! The software was updated upon initial start up of the machine, but it seems it did not update correctly. This is consistent with other functions in the unit: at first try often a function would not work, and then trying again, it would work. Memory issue? Operating System stability issue? The unit is otherwise very nice, worked well on a 1996 Mercedes to view live data using both the special Mercedes 38 pin, and also the OBD2 connectors (unique to the first few years of OBD2 in Mercedes, when the 38 pin was still used with the OBD2), the battery lasts a long time, the unit feels sturdy, and I am exploring expanding with the MUCAR/THINKCAR Oscilloscope. Bottom line, SUPPORT and ENGINEERS eventually performed well, but only after first trying to blame the customer. What would help is phone support, where much of the back and forth could more quickly be sorted out by phone, instead of two weeks by messaging. Three stars for rough first experience, bumped up to 4 stars because MUCAR stayed with me and finally solved the problem.