Mystic PerfumeReviews of mysticperfume.com

Response from Mystic PerfumeAug 6, 2026

Hello Khaled, We’re sorry to hear about your experience. According to UPS tracking, your order was confirmed as delivered. We are still trying to assist with your missing-package claim. As discussed in our previous emails, please follow the requested steps and send us the completed police report so we can promptly review the case and move forward with the next steps. Thank you.

Response from Mystic PerfumeMay 27, 2026

Hi Brian, We are sorry to hear that you remain dissatisfied with your experience. After reviewing the photos and videos provided, we respectfully stand behind the authenticity of the product received. However, we also understand that we may not always be able to reach an agreement in situations like this. To resolve the matter professionally, we have already offered a return for refund and provided a prepaid return label. At Mystic Perfume, we take authenticity concerns very seriously and remain committed to supporting our customers respectfully and fairly.

Response from Mystic PerfumeMay 16, 2026

I’m so sorry to hear that your product leaked during shipping. That’s definitely not the experience we want you to have. Could you please send us your order number so we can look into this and help resolve it for you as soon as possible? Thank you for letting us know, and we appreciate the chance to make this right.

Response from Mystic PerfumeAug 20, 2025

Hello Paul, Thank you for your feedback. We’d like to clarify an important point: Mystic Perfume is based in Houston, Texas, USA — we are not located in China. All orders are shipped directly from our Houston facility. Regarding delivery times, delays can occasionally happen due to the shipping carrier, but we always provide tracking information so customers can follow their packages. We also respond to all emails and customer inquiries, though sometimes replies may end up in the spam/junk folder — we recommend checking there as well. We’d be happy to look into your order specifically and make sure everything is resolved. Please contact us directly at [email protected] with your order number so we can assist you right away. Best regards, Mystic Perfume

Response from Mystic PerfumeJul 2, 2025

Hi Teresa, Thank you for your review and for expressing your concerns. We completely understand how stressful it can be to wait on an expensive order, especially one you have been looking forward to. We want to reassure you that we take full responsibility for resolving this matter. Our customer service team is actively working with UPS and following their required investigation and claim process. Unfortunately, we cannot bypass UPS’s procedures, as they must first determine the package’s status before a formal claim can be filed. This is standard practice for all shipments, and we are complying to protect your order as well as our business. As previously mentioned, we have reserved a replacement bottle specifically for you from our most recent stock, and it will remain secured until UPS provides the final investigation outcome or a claim is approved. We understand this may feel like a delay, but this process is necessary to properly conclude the shipping investigation. If you would prefer a refund instead of a replacement, we are able to process that once UPS finalizes the claim. Please let us know which resolution you would like so that we can proceed accordingly. We truly value you as a customer and appreciate your continued support. While we understand this situation has been frustrating, please rest assured that we are actively managing your case and will provide further updates as soon as possible. Thank you for your patience and understanding while we finalize this with UPS. Best regards, Mystic Perfume Team