MySoapBoxReviews of mysoapbox.com

they don’t pay at alllllll! scam

Great company and great products 5 star customer service

Once a trusted company is now a total SCAM. They refuse to honor and send the rewards for the redeemed gift cards. After multiple attempts to contact them since May 2025, I continue to get their "rate our service" email. Are you kidding me. You FAIL at responding or honoring rewards earned. Now I'm reading others are experiencing the same issue. Plus they are closing the company and want you to sign up for a company (Payswell) WHO REQUIRES YOU TO SEND IN YOUR DRIVER'S LICENSE or PASSPORT INFORMATION. Both of which are totally unnecessary. That is a complete RED FLAG to me right there.

This company is a total scam. I have been taking surveys from them for several years and had accumulated enough points,for $100 gift certificate. So I cashed out for a gift certificate for CVS back in February 2025. I have now sent three Customer Support emails and have not received any response to my complaint. They only send me back an email saying to grade them on their response! It feels like an automatic robot answering. I have stopped taking any of their surveys and will report them to the Better Business Bureau if I don’t receive my gift card relatively soon. I am tired of waiting for these people. Most other Survey sites. I am on you get your gift card within a few days if not immediately. I would like to get a hold of the CEO of this company to file a formal complaint to the top, but I don’t have enough information at this point to do that. But I will be filing a complaint with a Better Business Bureau. Stay away from this company and don’t sign up. They’ll get all your information and won’t give you anything in return for your time

I cashed in my rewards months ago for a Red Robin certificate. Still have not received. As of today I sent in 4 emails on their contact site with no response. This is the first time I have had this problem. I have noticed that the surveys are fewer and far between as compared to a few years ago. The last email I sent was today.

It is bad survey company, doesn't pay out...

On Nov 5, 2024, I had enough points to cash out for a $15 Amazon gift card. According to My SoapBox, it takes 2-3 weeks. I started asking support and sending emails the end of November. I have never received my gift card. I have never received a response from support either through the app or by email.

dislike that you can not get any prizes because you never gain enough points