My RNKReviews of myrnk.com

Stay away…. Horrible customer service. Impossible to get answers for simple questions… they give you the run around until you give up. The eh reduces my prepaid NAD + prescription from 3 shots a week to 2… I asked why… they referred me to a nurse, she said based on the notes the should continue my dosage. Called customer service who referred me to clinician… they told me it was RNK’s policy and they were being told not to prescribe more than 2 shots a week and I should call customer service if I had a problem with it. I went from 2 months of 3 shots a week to 2 shots a week. They do not answer emails. But when I called to get my last month of prepaid, I was told they would elevate the issue. I got a call from a nurse who was going to refer me to a clinician (again)…. But said she would have it elevated with customers service instead of keeping me on the merry go round. I’ve yet to get an answer. And now the real kicker is I’m getting marketing emails touting their high dosages. I don’t know if it the bait and switch or what. But I suggest finding a more reputable company to do business with. I had 3 different scripts with them at one time. I never got a smooth or timely delivery. Or ever get any answers that are honest or justifiable. Every order has been problematic. I know I’m not the only one that has faced this experience with them. Once they have your money, it just doesn’t matter if you get your meds or service.

This company is the absolute worst. You pay premium prices for concierge service and get...excuses. I purchased a three month subscription, anticipating three shipments of product (reasonable, right?). After the first two shipments, all I got was excuses that the "pharmacy" was reviewing what happened and would release it after determining the shipment was "proper." Pharmacies don't dictate shipments by prescription, providers do. This was just a ridiculous lie, and when I called them on it, I got no response. Now that I see these reviews, I understand this is SOP for RNK.

I ordered from RNK. I was charged for the medication. They sent it not once but twice through UPS which is another joke for delivery services. They have lost this twice. Now RNK refuses to send it out anymore unless I have a different address to deliver to. I guess it’s my fault that I live where I have a USA address.

I wasn’t approved to take the medication, order was canceled, and they said I’ll still be charged. Refund was not an option regardless of whether or not I received (the order was not processed) or could take the medicine. And then the rep, Branden Mitchellson, offered to send the medicine even though I was not approved to take. My only option now is to dispute the charge with my CC company.

“I got absolutely scammed out of $258 out of 774 for a six-month subscription with these frauds. The first shipment was fine, but everything after that was pure, unadulterated incompetence. Second shipment arrived boiling hot in 105-degree Arizona heat with a melted cold pack that was hotter than the damn desert. I called and instead of fixing it, these morons demanded a mountain of pointless pictures. I sent everything they asked for. Their response? ‘Sorry, not replacing it.’ Then they funneled me into an endless email void where I dealt with some clown in the Philippines who couldn’t even do basic math—claiming medication I paid for on February 21st was somehow ‘past 60 days’ by April 8th..?? When I asked if the heat-damaged vial was safe to inject, they refused to give me a straight answer. They demanded photos of the box I already threw in the trash, but ignored the actual vial with the lot numbers and expiration dates. Absolute clowns. This company is a bureaucratic dumpster fire run by idiots who will fight you tooth and nail over every single complaint. Their ‘support’ is a joke, their quality control is nonexistent, and their customer service is straight-up hostile. I canceled immediately and I’d rather inject battery acid than ever deal with these crooks again. Oh yeah, did I mention that they called me at 6:30 in the morning? Oh yeah that was wonderful. We had a meaningful conversation, waking me dead up out of sleep. No situational awareness whatsoever. See this is what I’m talking about. Pure unadulterated incompetence At every level. Stay the hell away

they charged me $129 for my first prescription and then i added the dna test kit also for $299 and i never received it and when i called to talk to a customer service representative she was checking on why i didn’t receive it and after 35 min just hung up the phone:

Update to my review - again, I was contacted (by Seth this time) asking permission to charge my credit card to keep my subscription going. Unbelievable…. It started out great but after about four months I was not seeing or feeling any improvement a the Sermorlin made me feel awful. I asked to terminate the subscription and they continue to harass me with texts and emails asking me to come back. I would avoid this company.

Complete scam. I paid $159 for NAD, and a week later I had to call them myself to check on the order. That’s when they told me they needed a copy of my driver’s license to complete it—something they never mentioned when I placed the order and never notified me about afterward. When I tried to cancel, they refused, saying the order had to move forward—even though it hadn’t even been completed yet because they were waiting on additional information from me. I ended up disputing the charge with my credit card company to get my money back. Buyer beware.