My RNKReviews of myrnk.com

I am giving 1 star because there is no option for negative stars. WATCH FOR INEFFECTIVE UNSAFE COMPOUNDED PRODUCTS. I had a very disappointing experience with RNK Health. I received compounded medication bearing an auxiliary label instructing that it be refrigerated, yet it was shipped by their partner pharmacy, Precision Medication Inc. in New York, in a standard UPS bubble envelope without any apparent temperature-control measures during summer conditions, not once but TWICE. When I raised concerns about whether the medication may have been exposed to temperatures outside of the recommended storage range, I repeatedly requested information regarding the product's stability and acceptable excursion temperatures. After considerable effort, I was finally connected with a member of RNK Health's medical team, but the nurse practitioner was unable to answer questions regarding the stability of the compounded medication or provide guidance on acceptable temperature excursions. Precision Medication Inc. reportedly operates as a 503A compounding pharmacy, which made the handling of a refrigerated injectable medication in packaging more appropriate for a pair of socks than a prescription product all the more concerning. Despite my legitimate concerns and loss of confidence in the integrity of the medication, RNK Health refused to issue a refund, claiming it fell outside of their policy.

I ordered reconstituted Sermorelin from MyRNK and it arrived in an uninsulated package with no ice pack, in Miami, in the summer. Reconstituted Sermorelin is a temperature-sensitive peptide that requires refrigeration at 2-8°C to maintain potency. Exposure to high temperatures, even briefly, can denature the peptide and render it pharmacologically inert, and that degradation is irreversible. When I raised this concern, the pharmacy's response was that the product is "good for 5 days if unopened and sealed." That answer misses the point entirely. Whether the vial cap has been punctured is irrelevant to peptide stability. Heat degrades the molecular structure regardless. A sealed vial sitting in a hot mail truck is not protected. I researched the issue independently and found that some compounding pharmacies have conducted high-temperature stability testing on Sermorelin formulations and can document potency retention without cold packing. MyRNK provided none of that documentation and showed no real understanding of the concern when pressed. Beyond the shipping issue, other reviewers have flagged billing transparency problems and unclear subscription terms. I would encourage anyone considering this company to monitor their credit card closely and document all communications from day one. I cannot recommend MyRNK for temperature-sensitive peptide therapies until they demonstrate proper cold-chain shipping protocols or provide formulation-specific stability data to justify their current practices. Note: I called the pharmacy directly and they said that the company has done studies to confirm potency but no one could provide this. I also called MyRNK who referred me to the pharmacy. Goodness.

I had a very disappointing experience. I clearly canceled the third order before it was shipped and specifically said that I did not want it. I was told someone would call me to confirm before processing anything, but nobody ever called. Instead, the order was immediately charged to my card and shipped anyway. I was charged an additional $265 and only received a partial refund. On top of that, the product itself did not work for me at all, even after following the instructions carefully. I ended up going back to my doctor’s office because although it costs more, at least their treatment actually works. Very frustrating experience

Received NAD via 2nd day air delivery . The vial was hot to touch, the single ice pack was also hot to touch as was the styrofoam box they sent it in. I have received meds from other Pharmacies and they were much better , ie the box had multipole ice packs and better I insulation. Also , I live in Arizona and they uses a Pharmacy in Plano Tx, instead of a local one in the major metropolitan area of Phoenix. In addition , NO ONE answers the phone. Lesson learned; DO NOT DO business with companies that offer inferior products from inferior pharmacy's that offer inadequate packing and shipping. I started calling at 3:00 pm and could not get ANYONE to answer the phone. In response to RNKs total BS response : NAD when reconstituted in liquid form , as mine was , undergoes considerable degradation & loss of potency when in temperatures of 92 degrees for 2 days .

The communication on the process is very confusing. You are asked to complete forms in your portal that don’t exist and the platform is very outdated. Then you are not told when there are issues and when you try to get answers, people tell you different things depending the day. I’m questioning whether or not this company is even legit sometimes given the back and forth I’ve had with payment, process and communication.

Took my money with no receipt. Now you want me to fill out the information that I have already filled out. No customer service apparently after 3:oo my time in Arizona. And if you do not guarantee an ice pack for shipping , forget it. We are already over 100 degrees. Just cancel request or order or whatever you want to call it.

Do not order from this company. I paid 470 for 3 months. Got my first shipment and I decided it was t doing anything for me so I called and cancelled like they said I could. Lady cancelled with no problem and said I'd get confirmation number threw email. I never did, instead they charged me for my second shipment. I called back and told them and they said we are sorry , it shows you called to cancel but the lady didn't put it through but they have it on record and that she was going to send me an email and take care of it for me and refund my money. I still haven't received any email. I will be calling tomorrow again. I feel like they do this on purpose. Do not trust them!!!

I ordered in January. Charged on the 26th. Never received meds. Was told the pharmacy couldn't process my order due to having it shipped to where I work (out of my home state) instead of where I live. They still call wanting me to renew my order but still no meds or refund. Customer service when ordering was great but if you have an issue, you can forget about any resolution.