Jennifer M.
Received an order of warm NAD+, Company did refund my money
I had an initial upsetting issue of receiving my prescription without cold ice packs. After a few emails back and forth the company finally agreed to refund my order, which I was very pleased since I disposed of the bottle. I appreciate the return of my money, thank you.
Response from My RNKJun 21, 2026
Hi there! We are so sorry for the disappointment, but we want to assure you that your NAD+ is perfectly safe to use. It is designed to tolerate transit temperatures without losing potency, even if the ice pack arrives warm. It only needs to be refrigerated once it is in your care for long-term storage. Your peace of mind is incredibly important to us, but we currently cannot find your profile in our system. Please take a moment to reply to our information request here on Trustpilot so we can connect and help you with this! Kind regards, MyRNK Team



