Laura A.
The added insured policy was not sent…
The added insured policy was not sent with my policy. I had to call several times to get the policy sent. Inconvenient and lots of time spent on hold.

Your career deserves the best protection, join the thousands of physical therapists who have trusted MyPT Insurance to protect their career. MyPT Insurance offers comprehensive liability coverage tailored to the unique needs of those in the physical therapy field.
MyPT Insurance (myptinsurance.com) has 77 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Insurance · Tampa, Florida
Excellent

Insurance · Hallandale Beach, Florida
Excellent
Insurance · Jacksonville, Florida
Excellent

Insurance · MIAMI, Florida
Excellent
Showing 6 reviews with 3 stars · Clear filters
Laura A.
The added insured policy was not sent with my policy. I had to call several times to get the policy sent. Inconvenient and lots of time spent on hold.
Jesus
Very difficult to navigate and the policy doesn't add the additional insured even though being subscribed for years.
Margaret
I wanted to change my email and did so but it kept coming back as my old email.
Response from MyPT InsuranceNov 19, 2025
Hi Margaret, I am sorry you had this frustrating experience. Please call in with your new email address, and we will get this updated for you ASAP. 800-990-3127. Thank you, MyPT Insurance Supprt
Jig
the customer service on the phone is horrible when it come to resolve the issue. I think you guy only collect the premium and don't provide actual service and coverage when needed.
Response from MyPT InsuranceNov 19, 2025
Hi Jig, I am sorry for your experience. We believe the customer experience is important and are disappointed with this feedback. Please know that we are using this review as a reminder to our team about our expectations of service. If there is anything we can do to make this right, please don't hesitate to reach out via email or phone. Email: [email protected] Phone: (800) 990-3127
TC
For the second year in a row I selected additional insured, and they were listed, but the certificate does not have them. Be sure your final certificate matches what you paid for.
Response from MyPT InsuranceNov 21, 2025
Hi TC, Thank you for your review. Unfortunately, our certificates do not show additional insured information, but please know that a copy of the AI endorsement document gets sent to the listed additional insured. Additionally, you can request the document through our customer service center. Email: [email protected] Phone: (800) 990-3127
Kathy K.
I renewed my policy and it renewed at a different price than quoted. I called the company and the person that answered the phone said that was all he could do is take a message. No one has returned my call. Is this company legit or did I pay for a piece of paper?