MyProjectorLampsReviews of myprojectorlamps.com

Copied and pasted chat with "Arthur" at My Projector Lamps. I maintain several projectors that run 9 hours a day and therefore must keep spares on hand. Here is my experience with an issue. Begin chat asking for help with an incorrect part: Grant Called a few days ago with an issue regarding invoice #145261. We installed two of the delivered lamps without issue early in 2017. The third was shelved as a spare and was recently opened. This third lamp box does not contain the right lamp, but was labeled DHD670-E Bare Projector lamp. I am requesting a refund of the cost of that lamp or replacement with the correct lamp listed above and on the invoice. Chat started Grant (referring to a phone call I placed a few days prior) The gentleman I spoke with stated he needed to contact the supplier, as the warranty had expired. He stated he would get back with me regarding a resolution. ARTHUR joined the chat ARTHUR left the chat Grant I would still like to talk about this issue. I realize the warranty period is over, but understand that the part delivered is not what I ordered. It has not been installed or used in any way. Chat started ARTHUR joined the chat ARTHUR Hello, our warranty period is 180 days, anything outside of that window will not be accepted sorry for the incovnenience ARTHUR left the chat Grant THis is more than an inconvenience. THis is a company sending an incorrect part that is useless to the user. Your company is in a much better position to act with honor and to replace the part. I will send it to you and you can restock it and sell it again. The money you make from it is similar to the money you spend on sending me the correct part. not my mistake. It was either your companies mistake or your suppliers mistake. ARTHUR joined the chat ARTHUR you didnt inform us it was incorrect until the 180 days had surpassed, unfortunately thats the customers responsibility Grant so I buy three lamps, open two and they are fine. Shelve the third lamp as a spare and open it when needed and its somehow my fault you or your supplier sent the incorrect part in a package labeled as the part I need? If this is you final answer, I will spend the remainder of the day providing this story to the BBB and to online review forums. We are a non-profit museum acting in good faith that the things we need to do business are as they are represented. ARTHUR we have policies and have to abide by them there is nothing we can do in this instance Grant Are you the senior person at this company? ARTHUR yes, and anyone else will say the same thing Grant Wow, just wow. Why do you bother to have BBB accreditation then? ARTHUR because we take pride in our customer service and have a long standing relationship with the BBB A+ rating :) Grant Look, this is not a failure, this is not the customer breaking something, this is YOU or YOUR supplier making a mistake. Why on earth would you not want to make it right? We have 7 projectors that we buy lamps for on a regular basis. one would think you would take the high road here and satisfy a mistake that was no fault of the customer, thereby perhaps cultivating a customer for life. Is that not something your company would try to do? ARTHUR this is just to far outside our warranty period im sorry have a nice day! ARTHUR left the chat Grant At MyProjectorLamps, we sell brand new original manufacturer projector lamps because we believe that our customers deserve the best supplies for their business. We also believe in providing outstanding customer support that comes from a real company representative and not a third-party call center worker. Your philosophy. ARTHUR joined the chat ARTHUR Yes, this does not mean we are able to please everybody and we apologize ARTHUR left the chat Grant I can easily be pleased. Your call. ARTHUR joined the chat ARTHUR Have a nice day sir ARTHUR left the chat ^^^ End of my chat with Arthur. UPDATE: shortly after submitting this, I was called by Manny of MPL.com. He apologized for the poor customer service, acknowledged their error, and promised to make it right by exchanging for the part I need. Will update as needed.

My order was handled promptly, and could have arrived on time, but alas, I live in a 60 unit townhouse complex, and someone in your shipping department neglected to add my unit number to the shipping label. So the deliveryman took it back to the distribution Centre, and I had to spend three hours on a Friday afternoon fighting rush hour traffic to pick it up. It was very carelessly packaged, and the lamp housing was crushed when I got home and unwrapped it.

I was expecting a JVC original replacement lamp. What I got was an OEM lamp. If that is what I wanted I could have ordered a bulb and replaced it myself for a lot less. However, it works.

shipping took more than 2 weeks!

Received wrong lamps in right boxes. Was promised a return label that day and a call back the next day with answer as to whether the correct lamps had come in stock. Had to call back 3 times over a week. Still haven't received correct lamps and my $465 has been loaned to this company for two weeks now.

I have ordered from this company twice and got burned both times. They don't bother to tell you when lamps are out of stock and let you pay for overnight shipping even when they won't get more until weeks later.

Ordered 2 lamps from myprojectorlamps, both bulbs were dead on arrival. Neither would work in any configuration in my projector. Asked about a return, tried to get me to exchange rather than refund. Had to pay shipping out of pocket to return malfunctioning product.

Slow service on making good on the defective lamp that was shipped to me. Still haven't received the replacement or a refund. I will not purchase again from them.