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MyPrivateProxy (myprivateproxy.net) has 124 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
myprivateproxy.net
Website
myprivateproxy.net
Category
Administration & Services
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I could not choose a proxy from a subnet. Your random genrated proxy system limits my choices
Response from MyPrivateProxyNov 8, 2024
What you're saying doesn't make sense. It’s normal that you don’t have the option to request an IP from a specific subnet. Our service doesn’t promote this as a feature, so your feedback on this is irrelevant. When you choose a plan, you are asked to select a use case. Proxy allocation is based on their availability and verification against the relevant endpoint linked to your use case.
AM
Ahmed M.
I requested a cancellation and refund
I requested a cancellation and refund, but I still haven't received my money. Very disappointed with the lack of response.
Response from MyPrivateProxyNov 6, 2024
According to our records, your refund was processed within 24 hours of your request. On October 17, after you submitted your claim, we contacted your card issuer to confirm that your Visa prepaid card had been credited for the refund, and they confirmed that it has already been credited. We kindly ask you to review this situation again and adjust your review accordingly, as it does not accurately reflect the reality.
We always aim to handle cancellations and refunds promptly, and we assure you that this was the case with your request as well. Thank you for your understanding.
LD
Laurie Davala Davala Land, L.
Slowed connection
My computer and my daughter's computer both slowed down, hers to the point where she couldn't use the computer at all.
Response from MyPrivateProxySep 13, 2024
Upon reviewing this, I noticed several 407 errors from your public IP, which indicate "Proxy Authentication Required." This means you didn't use the correct authentication credentials, so you haven't connected to the proxy at all. As a result, any slowdown you're experiencing isn't related to the proxy.
Please double-check your authentication credentials and proxy settings. If you’re unsure how to proceed, feel free to send us screenshots of your current setup, and we’ll be happy to assist you.
AC
AMINE C.
myproxy is not good
myproxy is not good
Response from MyPrivateProxyJul 8, 2024
Since you haven't opened a support ticket regarding any functionality problems, we would greatly appreciate it if you could share more details about your concerns. Specifically, it would be helpful to know:
Any specific issues you faced with the proxy service.
When these issues occurred.
How we can improve your experience.
We are committed to resolving any issues you might have and ensuring that you have a seamless experience going forward.
Please feel free to reach out to our customer support team.
LS
Laith Shhadeh Z.
Doesn't work
Doesn't work
Response from MyPrivateProxyApr 10, 2024
It looks like we might have missed a chance to help you out, as we didn't see any support ticket from you. Just drop us a line over a support ticket and we'll jump on it right away to make things right.
IU
Internet U.
Poor service and customer service is a…
Poor service and customer service is a joke. look at the review before this, a customer wrote a complaint here and they childishly threaten to sue for defamation LOL
Their service doesn’t work out of the box for various commonly used websites - for example Twitter pages just won’t load. You have to email them for each individual option (eg, “please enable my account for _______ website.)
I had to do this for Twitter.
That is inconvenient but not a huge issue the first time.
The problem is that if you later on ask for a solution to a different failed-loading scenario, they’ll tell you that all issues need to be reported within 24 hours, “or it will not be considered a problem”.
Multiple proxies on my account weren’t working for ANY site that uses Cloudflare captcha verification. As common at captchas are, you can imagine this precludes access to a ton of important websites.
I emailed the team and was told by Matthew P from customer service that since I didn’t identify the issue within 24 hours of using the proxies that it wasn’t seen as a problem. Completely incompetent and unprofessional.
They expect all potential bugs to be identified within a day. Incomprehensible.
I responded saying that is unreasonable, and that if they don’t fix it I’ll file a chargeback, and they issued a refund at that point.
Obviously will never use this service again. Pathetic excuse for a customer service team and faulty product.
Response from MyPrivateProxyMar 2, 2024
The use of a proxy is as diverse as the internet, so feeling frustrated about specifying a use case might be seen as somewhat unreasonable. When we assign proxies, we conduct pretests for the primary use case. If the proxy works well for that specified use case, we regard the service as delivered without errors. Expecting a proxy to function perfectly in every scenario is unrealistic.
Our 24-hour complaint window is there to address immediate service errors. Post that timeframe, aside from outages, other issues you're experiencing with the proxy are due to how you're using it, especially considering its dedicated nature. As the sole user, you bear direct responsibility if it becomes restricted on certain sites since its success rate largely depends on your usage patterns.
Requesting a technical fix that doesn't exist after using the service for two weeks, coupled with demanding a replacement and threatening a chargeback, has unfortunately led to the current situation. We handle abusive requests in a direct manner, prioritizing appropriate action over political correctness. So, threatening a chargeback when a request we deem unreasonable is declined may lead to the deactivation of your account, whether you like it or not.
If you're facing issues with specific sites, it could be due to actions leading to restricted access. I personally tested the reported IPs on a Cloudflare-protected site without encountering any CAPTCHA issues, suggesting that the problem might be site-specific, due to your usage, or related to your browser setup.
SI
Simon
Things went downhill fast
MY PRIVATE PROXIES (MPP)
[Ticket ID: 965575]
Auto billing cycle.
I cancelled the auto renewal and carefully selected to cancel at the end of the billing cycle.
MPP cancelled my proxies claiming I'd made a mistake and cancelled the proxies immediately; I hadn't.
Proxies were off for 4 days.
I explained I was frustrated and they did reinstate the proxies.
They then contacted me to mention my proxies would be offline for an additional two days due to maintenance updates (no mention of extending the proxies to cover their down time)
So, in a paid for month of proxy hire, they felt its OK to have proxies down for a week. This is purely to force your hand to buy more proxies which I have, just not off them.
I've used MPP for many years (since 2014) but won't accept treatment like this.
Disabling my purchased proxies was immature and taking a full four days to reinstate them was poor.
To notify me my proxies would then be off for maintenance was petulant.
Their lack of customer care has lost them a once loyal customer and brand advocate but they don’t seem bothered.
It’s like they have taken on a new employee who simply doesn’t care and goes out of their way to irritate once loyal customers.
Won’t be using again; EVER.
MY PRIVATE PROXIES - 4 days the proxies were down, fact. You were n no hurry to remedy the outage. Your planned ‘maintenance’ conveniently announced when I told you I would not be using your company again. Your outage planned conveniently covered my proxies. This is not misrepresentation GROW UP. This is what happened. As discussed, delete my account details as this is far from acceptable’ customer service and I won’t be using your company again.
I invite your management team (if you have one) to look at the sums of money I have paid your company since 2014. While we may not be the highest paying customer of yours we do deserve customer care, especially after such a long time dealing with you on a trusted basis.
I feel like you took offence I cancelled the auto billing cycle which was the start of this farcical treatment.
At no time have you offered to provide a gesture of goodwill to cover the significant downtime or somewhat lethargic customer service. You’ve lost a long standing and loyal customer by your own lack of service.
Ive taken relevant advice and trust that our parting ways is the end of the matter but we have appropriate processes in place should it not be.
Response from MyPrivateProxySep 28, 2023
You have inaccurately represented a scheduled maintenance notification of an 8-hour window as spanning 2 days. Furthermore, you have made statements concerning your cancellation request that contradict our recorded logs. Please be advised that such logs are standard means of verification and are admissible evidence in a court of law. These logs clearly indicate the timestamp, originating IP address, and the nature of the activity. Your public misrepresentation of our brand could be construed as defamation, and we reserve the right to take appropriate legal action to protect our reputation.
AD
Anas D.
DON'T USE IT
The worst service you can use online is the use of this horible site. I do not advise anyone to use it. You will be faced with the absence of the support team. Your request may remain for weeks without anyone answering you. I bought some Proxys for France, but they gave me numbers for US, thing that make it useless to me.
Response from MyPrivateProxyMar 9, 2023
After reviewing your account activity, we noticed that you opened a support ticket on February 17th and closed it only a few hours later. Please be aware that once a customer closes a ticket, it is removed from our list of pending tickets that require assistance. Additionally, on February 23rd, you opened another ticket and received a response within 4 hours.
Please note that leaving false or misleading reviews can prevent consumers from obtaining the information they need to make informed decisions about our services. While we take all feedback seriously and view it as an opportunity to continually improve our services, we believe that your review does not accurately reflect the level of service we provide.
