MyPhotostationReviews of myphotostation.com

We bought a glass picture from myphotostation. It was packed brilliantly. The picture is fabulous. Highly recommend this firm

I bought 2 pieces of lovely colourful clouds glass art. It arrived promply, securely packaged and great quality. I'm really pleased.

I ordered a brand-new glass wall art piece from MyPhotoStation, and it arrived with a bent and structurally compromised mounting bracket. The thinnest part of the bracket, the section the artwork hangs from was deformed. This makes the item unsafe to hang, especially in a bathroom above a glass shelf. When I contacted their support team with clear photo evidence, I was told to “fix it with pliers” and that it would be fine. They refused to acknowledge the safety issue, offered no replacement or refund despite multiple emails. For a new product, this response is completely unacceptable. I paid full price and received an item that was damaged, unusable and not fit for purpose. I would not recommend this company due to poor product quality and dismissive customer service.

My pictures arrived defective (chipped edges, scratched etc), I guess got damaged in transit due to insufficient packaging. I asked to replace those, but I was told to pay. I then asked to collect these for a refund – and they advised they won’t collect these, I would need to arrange the return myself. I have now contacted the Bank to open a charge back request. I will also be contacting Trading Standards. No post sales customer service. I don’t recommend this business. A response to my review 4,5 months later? It doesn't look professional.