MypaymentvaultReviews of mypaymentvault.com

AVOID: This company steals your money! I received x2 gift cards from work for this company and both have been wiped clean without me spending the money. The chat function is a bot who refuses to put you through to a human. It tells you to log on to speak to a human, but you can't log on because they have deactivated my account. When telling the Bot this, it gives you a number to call that doesn't exist. When telling the Bot that, it tells you to log on to speak to a human. It then shuts the chat down.

HORRIBLE. CERO TRANSPARENCIA, SE QUEDAN CON TUS FONDOS SIN PREVIO AVISO, REALMENTE EN MUCHAS TIENDAS ONLINE EN ESTADOS UNIDOS LA RECHAZAN. EL DINERO NO LO PUEDES DEVOLVER A TU CUENTA ORIGINAL.

This is the most shady, dishonest and ineffective company I have dealt with in concerns to my money and my debit card. The app itself is slow to update and the customer service deserves less than the 1 star I was forced to give them. If you ever have the unfortunate experience of returning an item purchased or an order canceled with your debit card, these people will make it almost impossible to get your money back. They will come up with different reasons why you’re not getting your refund, they will give you different dates for your refund AND they will even charge you twice for the amount when your refund is issued. Not a joke. They will tell you it’s the merchant’s fault when it’s clearly not. Something seems criminal with their procedures and policies.

The customer support experience is appalling. The company behaves in a highly unprofessional manner and raises serious concerns about its legitimacy. They refused to cancel my service, failed to provide basic information, and offered no meaningful assistance at all. I have never felt the need to write a service review before, but in this case I feel obligated to share my experience to warn others. The level of disrespect and poor treatment is unacceptable. The website is poorly designed, difficult to navigate, and appears non-compliant with basic transparency standards. It is extremely difficult to find essential company information, such as registered address or ultimate beneficial owners (UBOs), which is a major red flag. Do yourself a favor and avoid this company. Dealing with them has been frustrating, time-consuming, and deeply disappointing.

Escroquerie La transaction ne fonctionne nulle part, personne n'accepte cette soit disante carte bancaire. Le service client me répond en boucle un message tout fait qui est complètement à coté de ma question et ne correspond pas. J'ai juste perdu une carte cadeau en choisissant bêtement ce mode de règlement que je pensais honnête.

This is a completely scam, I hope you see my comment before you reedem your "masterFakeCard" from them, gl .

WARNING: BLATANT DECEPTION As a card issuer employee, and following a thorough investigation, I can confirm that the prepaid MasterCard/VISA cards issued by MyPaymentVault lack a BIN and transaction logic (TXN logic), rendering them completely inoperative. These cards cannot be routed, cannot verify a balance, and cannot apply essential anti-fraud controls, leading to systematic declines on all websites and payment platforms (PayPal, Amazon, eBay, etc.). Customer support is virtually non-existent, leaving users with no recourse when faced with a product that fails to deliver on its promises. This represents a blatant deception and a serious breach of fundamental payment standards; purchasing this card is effectively paying for air. I strongly recommend requesting an immediate refund from the issuer, disputing any failed transactions, and reporting the product to the relevant authorities and payment networks. Sincerely

Complete thieves, scammers. I was given a prepayment card and this company are blocking all attempts to spend my money, around 2 weeks and 30 emails later I still get the same replies. Either they see I no longer need help now, it’s because I tried to buy a gift card (which the company confirmed it was an issue with the prepayment card) or I’ve put the details in wrong (I 100% haven’t!) DO NOT USE unless you are happy giving your money away. Awful company with no help from them to resolve the issue. I will be reporting them for keeping my money.