Jason P.
CSL Plasma prepaid debit card
CSL Plasma prepaid debit card Have used this card for years, without any problems. Recently, the website was changed from Northlane to My payment vault. A few days ago a purchase was declined. I needed to talk to someone to find out why. I contacted my payment vault through email. The response was it was due to "risk strategy". Try the Transaction again in an hour. I did and I was still declined. Sent another email and got the same response. 7 or 8 emails later I still have no real reason for the declined transactions. There is nowhere on the website to connect with a customer service person besides email. And the response time is 2 days or more. A week later, I have had money deposited on the card and still can't make a purchase. Was declined by the grocery store for food. I was able to make a transfer to another bank account, but that hasn't gone through yet, 2-3 business days plus the weekend. So now I'm without access to my funds and hungry. They need better customer service is my complaint. Couldn't find anywhere to talk to someone live. No phone number.