myPanierReviews of mypanier.com

This was my second and last purchase. They can't keep enough stock on hand apparently because things sell out quickly. I had items removed from my cart *after* I've paid for them. In this order--split into two boxes--there were multiple issues: *food arrived expired or is expiring within 3 weeks. *items arrived dented which caused me to believe they sent the items this way. None of the items in glass were damaged, but both items in cans were severely dented. *communication is not adequate. I had several emails that differed in which items were in which box. One item was listed as shipped on its own, only to appear in a box that was supposedly shipped days after the lone item. *customer service emailed me to say an item I ordered was not in stock. That's helpful, but that item was never in my original order. *Another item I ordered hasn't shipped and has no ship date but I've been charged for it. I've contacted their customer service already. Hopefully they will make things right and replace the expired food. Based on reviews I've seen elsewhere, I am not holding my breath.

I was excited when I saw what was available on MyPanier. But their communication was pretty poor, and whenI tried to use their customer service chat (it is either chat or email). They were useless. I had ordered something to arrive by New Year’s Eve, and they shipped other items several days prior to NYE, but not the one that i wanted to offer to guests on New Year’s Eve. It took them 3 hours on the afternoon of December 30 to tell me that they were “waiting for the team” to give them an update, but that they could not confirm that the item would ship as promised and that it would take 24 hours for them to tell me anything more. I told them to cancel the order, and hey agreed to, and then 16 hours later they told me they couldn’t cancel the order. They are a clearinghouse for other merchants, nothing more. The products can often be purchased elsewhere for less money, and the folks who make the products would be much more invested in treating you well, rather than keeping their customer service costs as low as possible the way MyPanier is doing. So, in short: I would avoid purchasing things on the MyPanier website. If you have any problems or questions that will require you to be involved with their customer service, you will be very frustrated.