Anmae
Parcel arrived
First of all: I received my parcel! It was the first time I used a freightforwarder, had a question and thus opened a ticket. This was not answered, an ordninary e-mail following the ticket was also not answered and above all I could not open a second ticket, because I could not even fill in my address completely. I then started to feel insecure and read all those comments about the company being a scam. I wrote another rather blunt e-mail. At one point I could complete filling in my address, then the parcel was being sent to my address right away. Regarding the fee, it was obviously higher than the normal transportcosts, but still reasonable. Four stars because the tickets and emails were not answered.