myotcstore.comReviews of myotcstore.com

I order from this company all them time and have been for more than a year now.. this time I was charged for items I didn’t receive. I reached out sent pictures on what i received along with the invoice paper. They left out 3 of my products that I use daily as a stylist and tried to get smart when I told them I didn’t receive them. This not the 1st time items was left out my order but i got refunded for those item this is the only time im having a issue…they need to do better with the shipping/ packaging department

I’m not happy with the service I want to return my item. How can I return

I received the wrong item. Is not the pearl toothpaste.

I ordered 12 soaps and only received 4 of them. I’m still waiting for the rest of them please. The four of them came in a sealed box, where are the other ones?

I sent 3 emails that I was sent the wrong items!! I am waiting for a return code or label due to your company's packing and shipping department . My order number is 269903. ORS Olive Oil built in protection no lye extra strength - green box . Instead I got a yellow box little girls soft curls relaxer . I should not have to pay a stocking fee for YOUR store error . I am expecting a response before a review . Very very very disappointing

I've had numerous orders just flat canceled on me after receiving a confirmation email that the order was accepted. They never told me what the problem was until I asked them about the issue. Then they told me first it was because the billing and shipping addresses were different which their website allowed me to set. Then they complained because I was using Amex. Finally, I made sure that I used Visa and made the addresses the same Then they canceled me again, and again they neve told me why. VERY UNRELIABLE, and TERRIBLE CUSTOMER SERVICE. Their phone number must be a Google phone number because it doesnt even work all the time. It told me "this number is temporarily unavailable". How sketchy is that?

MyOTCStore sent me the wrong product that was not as advertised. I paid to return the items to them out of my own pocket, and I returned everything in full. My total order was $273.37, yet they refunded only $194.73. They are still withholding $78.64 with no valid explanation. They keep referencing their return policy but cannot justify where that missing amount comes from. I have had to chase them repeatedly just to get partial refunds. Their customer service responses are slow, dismissive, and completely unhelpful. They take your money, ship incorrect items, and then make you fight to get anything back. I have reported this to my credit card company. Do not trust them.

My order was short one item that I was charged for.