MyonlineaccountReviews of myonlineaccount.net

If I could give negative stars I would. I purchased a Galaxy Note 20 from Samsung for a pretty good deal. Especially since no cell phone retailer had the amount of GB storage they were offering and Especially with 0 interest paymemts. Fast forward today. I noticed a double charge of 11.99 on my bill in excess of our original agreement and I was calling in to ask about it. Unfortunately I could never get anyone on the phone and navigating their MyOnlineaccount website is a complete JOKE! I literally sat on hold for 2 hours ( no exaggeration) if I could upload a screenshot of the call timer I would... The only reason I stayed on hold so long was because I was curious to see just how long they would really keep me on hold....I gave up after 2 hours... I'm just gonna pay the balance off using 1 of my zero interest credit cards and not deal with them and their MYSTERY FEES... I love my phone but their customer service is completely NON-EXISTANT.. Which is worse than bad customer service... because at least with bad service, you can still talk to someone... sheesh! Do better!

Got a late fee. Sent bill out the same day I received it. Tried to set up an online account won’t let me. This company should not be allowed to be in business.

For days now I have been trying to view my statements, pay my bill, without having any success. In the process I have found many other customers who are having the same problem. It didn't recognize me and didn't let me register again, etc. I called the automated system 800-252-2551 and they recognized me and offered to let me pay by phone which is what I did. This does not solve my problem. I am signed up for paperless statements and I insist on receiving them and being able to pay online. I have no idea when my actual due date is or whether it is an autopay. I better not get charged for a late payment. I have done everything possible to make this payment. I've checked with my bank and if it was to be an autopay it has not been presented for payment. I would like to hear from somebody at TD Bank. I pay all my bills online and have NEVER experienced anything like that. Thank you.

I agree with everyone here. The have the nerve to charge people an extra late charge if you don’t pay the full payment. What a croc. I cursed out the guy, all he said was ok. Despite the pandemic they will not help. I bought a Samsung Galaxy S20 Ultra with the Active 2 watch, ear buds and wireless charger. I sold them all. I will never support Samsung again. My washer and dryer is Samsung, I’m selling them to. Stay FAR AWAY from this company.

This is absolutely the worst company I dealt with in my entire life. It is nearly impossible to talk to someone. I spent like half an hour on the phone trying to figure out how to talk to a person to no avail. All their options are press 1 or 2 and then press 1 or 2 ....no option to talk to a person. I entered my correct username and my correct password and I get the message that they couldn't recognize my entries. I tried to recover the information to no avail. I entered my birthdate and my SSN (both are impossible to forget and must be right) and I got the same message. After that, there are no more options. No phone number, no chat, no person to talk...just pure torture. I will never ever deal with this company again.

Malo, malo que basura esto no tienen servicio en español y nunca pueden ayudar

Paid off a payment Suddenly I owe $84 Called to ask why because online statements just show how much you owe but not why it was charged Every time I call they answer and hang up or if I do manage to stay on the line with them they have no idea what they're doing Tried asking for a statement and it was as if they had no idea what I was talking about this is ridiculous

If I could give this website a 0!!! I would, I have never experience such a hard time trying to recover my password through any website. Definitely not financing anything from TD bank or Samsung again. very disappointed.