Michelle
Almost Satisfied
I am completely satisfied with the service I received from my malls itself especially the responses to emails which are prompt, the speed at which shipment occurs, the affordable price for shipment and also the option of consolidating your packages at no extra cost. The only drawback is, the tail end in terms of the service received from DHL which is unacceptable. They do not respond to emails, phone calls go unanswered and no notification that shipment is ready. It is as if the service provided is simply being the carrier that just dumps the goods on the land and that’s where the buck stops. Up to date I have not heard a word from them. Guess Mymalls should consider using another carrier.
Response from MyMallsAug 12, 2020
Hi Michelle, Thank you for your lovely review of our service,w e really appreciate it! Customer satisfaction is one of our principal goals at MyMalls, and we are happy to have provided that from our end. We will certainly contact DHL about the service they are delivering as well. We look forward to shipping more of your packages!😀 Happy Shipping, Raiza