MyMallsReviews of mymalls.com

Response from MyMallsJul 24, 2023

Thank you for your feedback! We're thrilled to hear that you had a pretty seamless experience with our online ordering and Repack & Combine service. If there's anything we can do to turn your 4-star experience into a 5 one, please share it with us. We are very open to ideas and/or suggestions you have! Thank you for choosing MyMalls! - Mariël from MyMalls

Response from MyMallsJul 24, 2023

Thank you for your feedback! We're glad to hear that you found our app easy to use. We're constantly working to improve the user experience, and your input is very valuable to us. If you have any suggestions or ideas to help us improve our App, please let us know. We are really interested in your feedback! Thank you for choosing MyMalls! - Mariël from MyMalls

Response from MyMallsJul 24, 2023

Thank you for choosing MyMalls again and for your wonderful feedback! We're thrilled to hear that you've had a great experience with our service. If there's anything specific you think we can improve upon to earn that 5th star, please feel free to let us know. Your feedback helps us grow and serve you better. Thank you for choosing MyMalls! - Mariël from MyMalls

Response from MyMallsJul 24, 2023

Thank you for your feedback! We're thrilled to hear that your experience with us has been great and convenient. Providing a seamless and convenient shipping experience is our priority, and we're glad that we've been able to meet your expectations. Thank you for choosing MyMalls! - Mariël from MyMalls

Response from MyMallsJul 24, 2023

Thank you for your valuable feedback! We're thrilled to hear that you find our service reliable. Regarding your concern about quicker responses and handling multiple orders with the same order number, we apologize for any inconvenience you've experienced. What might help is making use of our preregistration service! By preregistering your orders before arrival, we can work together to finish the invoice process before your packages arrive in your suite. Once it arrives, the only thing you have to do is to request our repack and combine service or pay for shipping and sit back and relax. I hope this helps! Otherwise feel free to reach out to us. We hope you give us another chance to try out our preregistation service! You can also read more about it at https://bit.ly/mymallspreregistration - Mariël from MyMalls

Response from MyMallsJul 24, 2023

Thank you for choosing MyMalls for your shipping needs! We're delighted to hear that your first experience with us was quick and easy. Thank you for choosing MyMalls, and we look forward to serving you again and continuing to provide you with exceptional service! - Mariël from MyMalls

Response from MyMallsJul 24, 2023

Thank you for your feedback! We apologize for any frustration caused by the requirement for PDF invoices. We understand that different vendors have varying invoice formats. By making sure that your invoice contains all the necessary information accepted by your local customs department, we can prevent any potential issues or delays that might occur if the invoice is not in compliance with their regulations. We're glad to hear that our staff, especially Paola, Leonita, and Nicole, have been really helpful to you. Providing excellent customer service and assistance is our priority, and we're delighted that they have made your experience more positive. Thank you for being part of the MyMalls family! - Mariël from MyMalls

Response from MyMallsJul 24, 2023

Thank you for your feedback! We apologize for any initial challenges. We're continuously improving to provide clearer instructions and better communication. We appreciate your satisfaction and look forward to making your future orders even smoother. Thank you for choosing MyMalls! - Mariël from MyMalls