LOLAReviews of mylola.com

Response from LOLASep 28, 2020

Hi Kat, Thank you so much for sharing your candid feedback with us! I am so sorry to hear about your experience with our tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at [email protected]) and we'll be more than happy to assist. Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Raven LOLA Customer Team

Response from LOLASep 23, 2020

Hi Madeline, Thank you so much for reaching out and sharing your candid feedback with our team. I am so sorry to hear about the recent experience you had with our tampons! As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team. I have a few follow-up questions for you, specific to which type of tampon you used. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, please reach out to us over email (at [email protected]) and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with! Best, Raven LOLA customer team

Response from LOLASep 22, 2020

Hi LaTeisha, Thank you for sharing your feedback with us. I am so sorry to hear about your recent experience with our Pads! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide us would be greatly appreciated! Our team does have a few follow-up questions for you, specifically with respect to your experience with our Pads w/ wings. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team

Response from LOLASep 20, 2020

Hi Nina, Thank you so much for reaching out and sharing your candid and thoughtful feedback with us. I am terribly sorry to hear about the recent experience you had with our tampons! As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team. That said, I have a few follow-up questions for you, specific to which type of tampon you used. The customer team would so appreciate any further insight into this situation, as we take all product complaints seriously. With that in mind, please reach out to us over email (at [email protected]) and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with! Best, Annie LOLA customer team

Response from LOLASep 18, 2020

Hi Jen, Thank you so much for sharing your honest feedback with our team! I am so sorry to hear about your experience with our tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. I took a look at our systems and am not able to locate your account. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at [email protected]) and we'll be more than happy to assist. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Kalyn LOLA Customer Team

Response from LOLASep 2, 2020

Hi Stephanie, Thank you so much for taking the time to share your candid feedback with us. I am so sorry to hear that you had a negative experience with our Compact plastic applicator tampons! As a customer-first business, this is the kind of insight we need from our customers to help make sure we are providing a service that best fit their needs. We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email ([email protected]) and we will assist you as soon as we can. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon. Best, Annie LOLA Customer Team

Response from LOLAAug 28, 2020

Hi Madi, Thank you for sharing your recent experience with us. As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide us would be greatly appreciated! Our team does have a few follow-up questions for you, specifically with respect to your experience with our products. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon. Best, Kalyn LOLA Customer Team

Response from LOLAAug 28, 2020

Hi Devon, Thank you for sharing your candid feedback with our team. We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with LOLA's products. Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy. We would so appreciate any further insight or feedback into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing with us. We look forward to hearing from you soon. Best, Kalyn LOLA Customer Team