LOLAReviews of mylola.com

Response from LOLANov 20, 2020

Hi Ginger, Thank you for sharing your candid feedback with our team. I am so sorry to hear about your experience with our applicator tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at [email protected]) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide! Best, Raven LOLA Customer Team

Response from LOLANov 6, 2020

Hi Sarah, We thank you for sharing your candid feedback with us. I sincerely apologize for any negative experience you had with our product and team. I completely understand your frustration. While we normally aim to get back to every customer within one business day across all of our platforms, I can tell you that our small but mighty team does our best! I have passed your feedback along and I know it will be taken to heart. That said, I am unable to locate a recent email detailing your experience. We would love for you to reach out to our team (at [email protected]) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Again, thank you so much for taking the time to share your concerns with us. We look forward to hearing from you soon! Best, Raven LOLA customer team

Response from LOLANov 6, 2020

Hi Jenny, Thank you for taking the time to submit a review. I am terribly sorry to hear about the experience you had with our cardboard applicator tampons! We have noticed that it helps to slightly twist the outer tube and inner tube of the applicator in opposite directions before insertion. This will help unlock the tabs, those little indentations that hold the applicator together, making it easier to deploy the tampon. That said, our team does have a few follow-up questions for you. We would love for you to reach out to our team (at [email protected]) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Best, Raven M.

Response from LOLAOct 29, 2020

Hi Chelsie, Thank you so for reaching out and sharing your experience with our team. I’m so sorry to hear that you weren’t satisfied with the LOLA products in your recent purchase! As a customer-first business, it’s always our priority to provide you with the highest quality products. We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with our products. Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy. If you’re still interested in returning the order, I recommend that you reach out directly to the Walmart team through their Help Center​. Thank you so much, Chelsie for sharing with us. Feel free to reach out to us at [email protected] if we can be of any assistance in the future! Best, Raven LOLA customer team

Response from LOLAOct 29, 2020

Hi Rob, Thank you so much for taking the time to submit a review. I am so sorry to hear that your order didn't arrive safely at your location. We definitely want to make sure you receive all of your products! Please feel free to reach out to our customer team (if you haven't already) at [email protected] with your order number. We'll be able to track down your order! Best, Raven LOLA customer team

Response from LOLAOct 23, 2020

Hi Esther, Thank you so much for reaching out and sharing with our team. I’m so sorry to hear that you weren’t satisfied with the LOLA products in your recent purchase! We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with our products. Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy. If you’re still interested in returning the order, I recommend that you reach out directly to the Walmart team through their Help Center​. Thank you so much, Esther, for sharing with us. Feel free to reach out to us at [email protected] if we can be of any assistance in the future! Best, Raven LOLA customer team

Response from LOLAOct 22, 2020

Hi Renee, Thank you for sharing your recent experience with us. As a customer-first business, this kind of insight helps us make sure we are providing our customers with products that best fit their needs. Any additional feedback you can provide us on this experience would be greatly appreciated! Our team does have a few follow-up questions for you, specifically with respect to your experience with our range of products. We would so appreciate any further insight into your experience, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team

Response from LOLAOct 22, 2020

Hi Joy, Thank you for sharing your thoughtful feedback with our team. I am incredibly sorry to hear about the recent experience you had with our applicator tampons. As a customer-first business, we really appreciate you alerting us of this personal experience so that we can relay this information to our manufacturing partners and product team. While your experience is not typical, it is completely unacceptable. We really appreciate you taking the time to alert us of this issue, and we look forward to receiving any additional feedback you may have. If interested, feel free to reach out to us at [email protected]! Again, thank you so much for taking the time to share your concerns with us. We look forward to hearing from you soon! Best, Raven LOLA Customer Team