Erin B.
Shredding Tampons
I really wanted to like these tampons, as I’ve become allergic to the brand I had been using my whole life thus far. Unfortunately, these just weren’t a good fit. They are bulky and don’t absorb much beyond the outside edges of the tampon. The applicator is nearly impossible to get right on the first try without having to pull the whole thing out and start over. However, the worst part was that the tampon shredded apart when removing, leaving part of it inside. My very kind boyfriend had to dig out the remaining piece. I was really excited to try a natural brand, but these did not live up to my expectation or hope for this product.
Response from LOLAMay 19, 2021
Hi Erin, Thank you so much for sharing with our team, though I am incredibly sorry about the recent experience you had with our tampons. I am escalating this immediately to our manufacturing partner to make sure that this doesn't happen again. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable. Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at [email protected]) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously. Again, my sincere apologies for this negative experience, and thank you for your feedback. As a customer first business, we really take it to heart. We hope to hear from you soon! Best, Alixe LOLA customer team