LOLAReviews of mylola.com

Response from LOLAJul 31, 2020

Hi Kalli, Thank you so much for taking the time to share your feedback with our team. I am so sorry to hear that you had a negative experience with our tampons! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email at [email protected] and we will assist you as soon as we can. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon with any additional information you may have. Best, Raven LOLA Customer Team

Response from LOLAJul 31, 2020

Hi Ke, Thank you so much for reaching out and taking the time to share your feedback. I am so sorry to hear that you had a negative experience with our pads! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email at [email protected] and we will assist you as soon as we can. Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon with any additional information you may have. Best, Raven LOLA Customer Team

Response from LOLAJul 24, 2020

Hi Amanda, Thank you for sharing your candid feedback. I am incredibly sorry to hear about the experience you had with our tampons! We really appreciate you taking the time to alert us of this issue, and we look forward to receiving any additional feedback you may have. Again, my sincere apologies for this negative experience, and thank you for your feedback. As a customer-first business, we really take it to heart. At LOLA we take all product complaints incredibly seriously and would love to make this right for you. With this in mind, please reach out to us over email and we'll be more than happy to assist! Best, Raven LOLA Customer Team

Response from LOLAJul 24, 2020

Hi Sam, Thank you for sharing your feedback with us. I am incredibly sorry to hear about the recent experience you had with our products. We really appreciate you taking the time to alert us of this issue, and we genuinely look forward to receiving any additional feedback you may have. I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products of decades. At LOLA we take all product complaints incredibly seriously and would love to make this right for you. With this in mind if you haven't already, please reach out to us over email and we'll be more than happy to assist! Best, Raven LOLA Customer Team

Response from LOLAJul 9, 2020

Hi Jade, Thank you so much for taking the time to share with us. I am so sorry to hear that you had a negative experience with our tampons! I can assure you that our product team takes product complaints very seriously and is constantly working to make sure our customers have the highest quality products possible. As a customer-first business, this is the kind of insight that helps us make sure we are providing our customers with a service that best fits their needs. We would appreciate any further insight you can provide us with into this situation, as we take these matters seriously. With that in mind, please reach out to us over email and we will assist you as soon as we can! Again, thank you so much for reaching out and sharing your experience with us. We look forward to hearing from you soon! Best, Raven LOLA Customer Team

Response from LOLAJun 25, 2020

Hi Angela, Thank you for your candid and thoughtful feedback — we really appreciate you taking the time to share your thoughts with us as this helps make sure we are providing our customers with services that best fit their needs. That said, I am truly sorry to hear that you had a negative experience with our tampons. Our team would so appreciate any additional insight you have into this situation, as we take these matters seriously. With that in mind, please reach out to us over email and we will assist you as soon as we can. Again, my sincere apologies for this overall negative experience, and thank you for your feedback! Best, Raven LOLA Customer Team

Response from LOLAJun 18, 2020

Hi Katy, Thank you so much for taking the time to share your feedback with us. I am so sorry to hear that you had a negative experience with our tampons! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email and we will assist you as soon as we can! Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team

Response from LOLAJun 18, 2020

Hi Kayla, Thank you so much for taking the time to share your feedback with us. I am so sorry to hear that you had a negative experience with our tampons! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email and we will assist you as soon as we can. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team