LOLAReviews of mylola.com

Oh LOLA, how you disappoint me! For more than one order, I’ve had to send customer service an email inquiring to the whereabouts of my shipment, each time I get a response: oh sorry, our bad. Some excuse about inventory or shipping to shift the blame, your order will ship this week and here’s a $5 credit for your inconvenience! I call bull! First off, this should never happen. The orders should be fulfilled and if issues arise, an email should be sent to let customers know the eta of shipping. Second, having delayed the order for weeks and forcing me to then follow up, customer service should comp the order to try and save my business. Third, take responsibility as a company for the error, don’t shift blame to other departments or employees (especially those lower on the payroll). You have lost my business and I will tell my friends and colleagues about alternatives.

I like Lola's products and have been using them for the last few years. Unfortunately, over the past several months, their shipping/delivery times have become unpredictable, erratic, and ridiculously slow. I sometimes wait 2-4 weeks for my subscription to arrive (and have to go to the pharmacy to buy additional products if I run out in the meantime). I contacted their customer service about this issue several months ago (on April 1), after my monthly subscription arrived 4 weeks late, and they did not respond to my message until June 16. Poor customer service and terrible shipping are the reasons I cancelled my Lola subscription.

Tampons don’t absorb much, I bleed through within the hour and the tampon comes out half clean/white.. and that’s with the largest size.

Ordered a one time purchase in early August. I received a confirmation of my order and waited for it to process and ship. 3 weeks later and the order is still sitting in processing. I've gotten multiple communications that encouraged me to buy more but why on earth would I buy more when I can't get my first order? I sent a request to the customer service a week ago and still haven't heard back. I will not be moving forward with any additional purchases or subscription services from this company.

I decided to try Lola tampons and pads since they are organic and can be delivered straight to me. God this has been nothing but a headache since day one. So first when I created my account, I got the verification email and verified the account. Then suddenly it wouldn’t let me sign back in. I tried resetting my password and that wouldn’t work so I created another account using a different email address. I placed an order for their pads and subscribed to their “Lola+” subscription. I never once received a shipping confirmation, and the account I was signed in under didn’t show an active subscription or any pending orders. Upon reaching out to their customer service team (which you can only do my email btw. And you have to submit your info and wait on THEM to contact you) I was met with no response from them. I finally took it upon myself to google their email and email them DIRECTLY and I was informed that the order was placed under the first account I created (which I find odd seeing as how I couldn’t even get signed back into it) and that the “package had already shipped”. The label wasn’t even created until the following Monday, and I reached out to customer service twice before that without hearing back from them. I had to email them myself (after sending in two contact requests already) and I still didn’t hear anything back until the following day. I had also decided to try their tampons (which are sold at Walmart for almost $3 cheaper than if you order them off the Lola website) only to find them COMING APART INSIDE OF ME. What kind of tampon doesn’t use some kind of protective lining or barrier to prevent chunks of cotton from being left behind?? After these issues I requested a refund for the pads I ordered (I refuse to use a product from a company that is knowingly selling their products even though they are not safe and have had MULTIPLE customers tell them so) and a refund for the subscription that I will not be using (because who in their right mind wants to support a company that’s so shady with their products AND prices). They are refusing to refund me my money for the pads I ordered (I even offered to return the entire package unopened still sealed with their factory’s tape) and refusing to refund my money for their subscription. I’m sorry, but if I were you, I would stay far far away from Lola products. Not only are their tampons dangerous, but they’re ripping you off if you use their subscription service. God I wish I had looked at the reviews for these people before I ever started this journey

These are by far the worst tampons I’ve ever used. They do not absorb anything. I use 10-15 tampons a day and almost leak through all of them because they don’t absorb anything. The applicator is horrible as well. They are difficult and uncomfortable to put in. They are also difficult and uncomfortable to remove because the string is extremely thin. These tampons are almost dangerous to use.. I would not recommend. Biggest waste of my money.

I purchased Cleaning Wipes and Anti-Itch Wipes.I trusted your company when it stated the products are Hypoallergenic for sensitive skin. Your products have two forms of honey suckle extract. I only one product and will never open the Anti-Itch wipes. You should return my money. I’ve only had the products 07/22/2022. How can you ask someone to write a useful review? Ok, please stop telling lies to sale your products. It’s no for sensitive skin. Not! GYN approved. Take the honeysuckle extract out. You mean we’ll but you fail. I understand why you only advertise online. Try samples at doctors office. Keep a customer to help you out with bettering ALL products. God bless in the future.

If I could give no stars I would. I bought an item a year ago and got roped into a subscription I wasn’t aware of, I spent the last year putting the orders off - delaying shipments because I couldn’t figure out how to cancel it since I never created an account. (I just checked out with PayPal fast checkout) I went out of town and didn’t have service for a week and got the text that they would be charging my card yesterday, I got home this morning and saw the text and the charge once I got service back and emailed as soon as I noticed (8am) because the order wasn’t placed until last night at 11:14pm so I figured I could get it canceled and refunded. They took 7 hours to respond and only did once I called and left a voicemail, saying that there is nothing they can do once the order is placed (even when it hadn’t shipped yet) she then told me to DONATE OR GIFT THEM since I didn’t want them. I asked about returns, but wouldn’t you know it they also don’t accept those either even if the package is completely unopened and is refused. This is the biggest scam and an awful way to treat people, I gave more than enough time to stop the order process and it’s the Friday of a holiday weekend & Monday is the holiday so I know they’re not shipping it until Tuesday. They’re taking advantage of the fact that they sell intimate products and people can’t return them by also not allowing cancelations so if you forget to pause or like me can’t figure out how to access the “account” to cancel your subscription : don’t buy here!! Now I get to go through the process of disputing this charge with the bank and having to refuse the package & take it back to usps so I can win the dispute. All over some mediocre product