LOLAReviews of mylola.com

Response from LOLAOct 9, 2020

Hi Reesa, Thanks so much for sharing your feedback. I wanted to pass along some information on the disposal of your period products! I confirmed with our team that the wrapper around the tampon is recyclable. While our plastic applicators are technically recyclable as well, we always instruct customers to contact their local recycling facility to ensure that they do not classify them as a biohazard and unsuitable for recycling. That said, we're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community! Best, Alixe LOLA customer team

Response from LOLAOct 9, 2020

Hi Cierra, Thank you so much for taking the time to share your feedback. I am so sorry to hear that you had a negative experience with our tampons! As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. We would so appreciate any further insight into this situation, as we take these matters seriously. With that in mind, please reach out to us over email (at [email protected]) and we will assist you as soon as we can. Again, thank you so much for reaching out and sharing your concerns with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team

Response from LOLAOct 9, 2020

Hi Cherona, Thank you for reaching out and sharing your experience with us. I think I have a trick that might help with the deployment of the tampon! We have noticed that it helps to slightly twist the outer tube and inner tube of the applicator in opposite directions before insertion. This will help unlock the tabs, those little indentations that hold the applicator together, making it easier to deploy the tampon. That said, we definitely want to make sure you get to use all of the products you receive. If you have any questions or concerns in the future feel free to reach out to us at [email protected]! Best, Annie LOLA customer team

Response from LOLAOct 7, 2020

Hi Cam, Thanks so much for sharing your feedback with our team. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community! If you ever have any questions or concerns reach out to us at [email protected] if we can be of any assistance in the future! Best, Audra LOLA customer team

Response from LOLASep 24, 2020

Hi Lee, Thank you so much for sharing your candid feedback with our team. I’m so sorry about the issue you had with our condoms! We really appreciate you letting us know so that we can relay this information to our suppliers and make sure this doesn’t happen again. As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide us would be greatly appreciated! Our team does have a few follow-up questions for you, specifically with respect to your experience with our Condoms. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at [email protected]) and we will follow up as soon as we can. Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon. Best, Raven LOLA Customer Team

Response from LOLASep 28, 2020

Hi Vi, Thank you for taking the time to share your thoughtful feedback with us! We too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community! Feel free to reach out to us at [email protected] if we can be on any assistance in the future! Best, Alixe LOLA customer team

Response from LOLAOct 6, 2020

Hi Jeannie, Thank you so much for reaching out and sharing your candid and thoughtful feedback with us. I am terribly sorry to hear about the experience you had with our applicator tampons! As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team. That said, I have a few follow-up questions for you, specific to which type of tampon you used previously. The customer team would so appreciate any further insight into this situation, as we take all product complaints seriously. With that in mind, please reach out to us over email (at [email protected]) and we will assist you as soon as we can. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with! Best, Raven LOLA customer team

Response from LOLAOct 6, 2020

Hi Leah, Thank you for taking the time to submit a review of the majority of our product line! We are so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience thus far. Our Customer Team is always here to assist you when you need us! Feel free to reach out to us at [email protected] if we can be of any assistance in the future! Best, Alixe LOLA customer team