Keto Diet AppReviews of myketo.care

Response from Keto Diet AppOct 2, 2024

Thank you for sharing your feedback. We regret to hear that your experience with the app did not meet your expectations. Our app offers an extensive database of products and recipes that can be easily tracked. If you were unable to find specific items, you can always use the "My Foods & Meals" feature to add and customize any missing products. Regarding the refund issue, we apologize for any frustration this may have caused. While our refund policy means we can't always provide refunds, we understand each case is unique. If you disagree with the initial decision, please contact us again at [email protected], and we'll gladly review your request once more. We truly value your feedback and are committed to improving the app to better serve our users.

Response from Keto Diet AppOct 2, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you've experienced with our subscription and refund process. Let me clarify a few important points: Our app operates on an auto-renewal subscription model. This means that subscriptions automatically continue and are charged until canceled by the user. We understand this wasn't clear to you, and we're committed to making this more transparent in our communication. The $30 charge was for the automatic renewal of your subscription. We recommend checking and managing your active subscriptions regularly to avoid any unexpected charges. We apologize for any difficulties you encountered when requesting a refund. Our refund policy is designed to be fair while also sustainable for our business. While we can't always provide refunds outside of our standard policy, we understand that each case is unique. If you feel our initial decision wasn't appropriate, we'd be happy to review your case again. Please contact us at [email protected] with your order details, and our team will carefully reassess your refund request. We value every customer and strive to provide both excellent service and a clear, fair subscription process. Your feedback helps us identify areas where we can improve. If you have any other concerns or questions, please don't hesitate to reach out to our support team.

Response from Keto Diet AppJul 15, 2024

We are so sorry that you had a negative experience using our app. We have requested additional information from you. When you have a moment, please respond to that request and our support team would love to make this right!