My International MoversReviews of myinternationalmovers.com

My International Movers (their international moving division) handled my move from Seattle, WA to Adelaide, Australia. From the beginning, things were difficult to coordinate with the moving specialist. Numerous calls and emails would go un-answered until I would contact other people at the company. Then it took 7.5 months for my belongings to arrive, all the while the company suddenly requiring more money than what was listed in the contract for delivery. Their moving specialist even tried to charge a university credit card that was specifically used to hold the reservation over 7 months prior. Nonetheless, here's where the real problems began: The delivery of my items. Six of the dozen or so major pieces of furniture moved were irreparably damaged. The moving company here in Australia was astounded by the lack of care the company put into packing any of the items, which included an armoire with legs sticking out of any wrapping (two of the legs were severely damaged), a dresser that was wrapped in nothing but thin cardboard and that was split almost the entire length of the dresser, paintings wrapped in nothing but tissue and cardboard, both of which were shattered, a bicycle placed in an otherwise empty cardboard box and that, as a result, had its frame bent, and a lamp placed in a box labeled 'fragile' that received no other protection and was therefore absolutely demolished. Mind you, every item I wrapped and packed in boxes myself arrived fine, including glass figurines and mugs. It was only the poorly packaged furniture items handled by My International Movers themselves that were damaged. The estimated damage, which is all photographed and documented, is ~$10,000 U.S. dollars. The end result has been the company offering me $500, far below the minimum liability insurance for 300 cubic feet of items shipped. It's almost more of an insult to offer me that low amount after what was clearly a result of their negligence. I cannot stress enough: this has been one of the worst business transaction experiences of my life, and the company *still* refuses to acknowledge its wrongdoing. My main goal at this point is to help others steer clear of the mistake I made hiring them to move my belongings.

International Van Lines and Eurogroup International Movers Ltd. It was a horrific experience from start to finish. My furniture & all my worldly goods were in a storage 20'x10'x 8'. I chose International Van Lines. Included in the quote was an upright piano which was to be taken up to the 1st floor of my home. Once they had my deposit I could not get hold of anyone at their premises. It was very stressful. I started getting information from different people. They passed me round from person to person. As soon as they picked up my furniture they started adding on more money to the tune of $660. They held my stuff to ransom until they got more money. Then, when it arrived at the U.K. port of London it was taken over by Eurogroup International Movers Ltd. They took me for another £704 before they would release the shipment to be delivered. They did not substantiate any of those charges. I had no proof whatsoever. When my furniture eventually arrived the crew refused to take the piano up to the 1st floor. It is still sitting in my downstairs front room today. I paid for it to be taken to the 1st floor. One of the crew said that if he had known that a piano was to be moved he would not have come to work that day. Charming! Do not be taken in by International Van Lines or Eurogroup International Movers Ltd. They will say anything to syphon more money out of you and not complete the job. The stress nearly killed me.

I am so disappointed with my experience with My International Movers. A month and a half after my belongings were picked up in San Diego, they still haven't been delivered, and I'm not getting a clear answer from the company on whether they even know where my things are. My husband and I recently moved from Baja, Mexico to Montreal. We were driving from Baja to Montreal, and then needed our belongings to be stored in Montreal for a about a week while we looked for a house in Montreal. My husband emailed Roee when we arrived in Montreal asking if our belongings had arrived here yet. Roee took a while to respond, and then said our stuff was being stored and ready to be delivered. We were thrilled! We found a house, and then my husband contacted Roee about scheduling a time for our delivery. Roee said our stuff could be delivered the day of our move in. Great! The next day he said my husband and I would have to meet them at customs, so we asked for clarification since we were told our belongings were in Montreal. Nothing for 24 hours and then after I repeatedly called, I finally heard back from Roee stating that our belongings hadn't left LA and would not be delivered for another 10-20 days. That was last Thursday, and as of today, our stuff is still in LA. We are now without a bed, cooking ware, clothes, medications, pet supplies, etc. and the weather is starting to get cooler in Montreal. We have already had to buy a new mattress, bedding, and some kitchen supplies to get us through as we have three dogs and it's challenging for us to stay in a hotel. We are so disappointed by the poor communication, and at this point we are wondering if they actually lost our belongings and if we'll ever see them again. My International Movers has made the already-stressful event of moving an absolute nightmare for myself and my family.