Michael Van H.
My Green Mattress made it right
My wife loved it right away but I was not happy at first. Right out of the box the mattress felt like it fought me (pushed back). It seemed high in the center so it feet like I was laying over a large arc. This prompted me to leave a 2 star review. When the company saw the review, they called and asked me to give it a little more time (it had only been 2 weeks) and if it still didn't feel right, they would be willing to send out a replacement to try. After a few more weeks, it still didn't work for me so I called the company again. This time they suggested that I try putting their topper either on top, or underneath the mattress so my hips could sink down a little more. Once we received the topper and put it on top, all my discomforts vanished. I must say that with the topper, this is one of the most comfortable beds my wife and I have evernslept on. Now we both love it! Thus my review is now 5 stars.
Response from My Green MattressMay 1, 2017
Hi, Michael. We are very sorry to hear that you are not in love with your new Natural Escape queen bed. According to our records you've only had the bed for a couple of weeks; we do recommend that you give the bed some time to break in. It doesn't appear that you've contacted us yet about your troubles; feel free to give us a call at (877) 737-8237 or send us a note through the contact us form on our website and we'll definitely take care of you. We do have a 100 Night Risk Free Sleep Trial as well as a warranty for all of our mattresses.



