louisa R.
Exceeds expectations!
Pro: lovely mattress that exceeded my expectations in comfort. Excellent price! Con: delivery was a nightmare. FedEx dropped it and fell on a snow bank at my entrance. It took 4 adults to move it out and into the landing. Then 3 adults to barely heave it up one flight of stairs. (It’s a king). I had asked customer service about this and they calmly replied that “two able-bodied adults could easily carry it upstairs “. Not so. I wish they had the option for in-house delivery and set up for an extra cost. I would have paid it in a heartbeat. Countless hours of research finally led me to mygreenmattress. I was between Avocado and them. Mygreenmattress won due to cost. I was apprehensive for the same reason. However the mattress has turned out to be fantastic! We’ve had it for two weeks and I couldn’t be more delighted. We prefer a firm surface but with bounce and contour. Mygreenmattress fulfills this perfectly. Our current setup is a king mattress on the floor for myself, my husband, and my toddler. My only issue at the moment is finding the right mattress protector to not spoil the effect of the lovely latex layer. I hate the plastic rustling of the poly layer of the protectors. I contacted customer service with this issue and they quickly suggested two: Naturepedic which has poly plastic and costs $250+ and another one on Amazon for $90 that seems to have no plastic backing. Loved their attention to my small concern. Probably I’ll get a wool topper and a protector to make it all overall more comfortable. We’ll see.
Response from My Green MattressJan 22, 2018
Hi, Louisa. Thank you for your feedback. We're sorry that you found the king mattress to be exceptionally heavy. We do hope to offer an in-home delivery option again in the future, but we were not having luck with partners fulfilling their obligations and not ruining our mattresses, so we had to default to FedEx. Please email us regarding your experience with FedEx and we can pass those along. That is unacceptable, and we apologize on their behalf. We hope to have our brand of mattress protectors available by the Spring, as we know that's a challenging part of the green mattress equation. Thank you for your business and kind words about our product! Best, My Green Mattress



