Gene FoodReviews of mygenefood.com

Frustrated!! Placed my premium order on Nov 4, 2024 and now Dec 20, 2024. Have sent several messages with no response. Have called and always sent into the general vm box. What can I do?? Thanks.

Very Disappointed in Gene Food, I ordered and paid for a kit 5-weeks later still no kit arrived, I have requested several times for a refund and a form letter response each time. I will assume the delays are the order was placed out of the US (Canada) and Gene Food is not equipped to handle out of country orders. The most disappointing is the lack of concern or response from the company.

Imelda was very quick to respond to an issue created truthfully by my own lack of followthrough. She was thoughtful, helpful and quickly found resolution,registered my kit and I received the results within hours. Above and beyond great customer service!

Learned so much about my diet from Gene Food!! I have recommended it to my family and friends!!

I received some excellent diet and health guidance from gene food. The kit I received was well designed and simple to collect and return my saliva sample. When I had follow up about my results I was able to get a fast response and get detailed feedback. Overall 10/10 customer experience and value.

At first I was upset because I received unfulfilling information: that I was extremely likely to have problems with x and y things, but I did not have those issues, so what did it mean? Long story short, via email, John at Gene Food provided me with guidance that was of very high value for my nutrition going forward.

The GeneFood team was responsive and thorough. When I had a technical question, the team arranged a video call directly with the CEO, John O'Connor. John called me promptly via a Zoom video call from his vacation. He answered all my questions - and more. I am very impressed with John and his team as persons and as professionals.

After researching various test kits, I chose Gene Food's kit for its thorough approach and reasonable price. The kit came with easy-to-follow instructions. I upgraded to the premium plan for more detailed reports, and it was definitely worth it. The reports gave me valuable insights into my genetic makeup and dietary needs, helping me make informed decisions about my diet and lifestyle. I did run into an issue logging in to view my results, but when I reached out using the contact form on their website, they responded and resolved it within 24 hours. Overall, I'm very happy with my experience.