Gene FoodReviews of mygenefood.com

When I ordered my genetic test there was an issue at the lab and they never notified me that the testing was processed. I emailed them a month later and said hey where is my test and they said oh it's been done. I asked why they didn't send an email and they said there was a mix up at the lab. I said if there's a mixup at the lab wouldn't you check to notify the people especially since you knew there was a problem. Nope, they don't care. Also, when you order a test you are subscribed for a $99 a year subscription which I promptly cancelled as soon as I got into my profile. I don't want this subscription and certainly don't find it valuable enough to pay $99 per year. Even with a cancelled subscription, they charged my card anyways exactly a year later for the subscription that I already cancelled. I don't think this is a good company. They read this review within a day and emailed and didn't address how I can cancel and still be charged. Harassing me through emails to change this review puts this over the top. I just blocked the support email. I'm taking off one more star for them coming at me over this review.

Frustrated!! Placed my premium order on Nov 4, 2024 and now Dec 20, 2024. Have sent several messages with no response. Have called and always sent into the general vm box. What can I do?? Thanks.

Very Disappointed in Gene Food, I ordered and paid for a kit 5-weeks later still no kit arrived, I have requested several times for a refund and a form letter response each time. I will assume the delays are the order was placed out of the US (Canada) and Gene Food is not equipped to handle out of country orders. The most disappointing is the lack of concern or response from the company.