FortivaReviews of myfortiva.com

My payment was do on the 1st of the month,and I paid it,I got charged a late fee still because I paid it at 9 pm on the 1st, I was charge 41.00 dollars for this. I notice that my balance was not getting any smaller because I'm getting charged for additional fees, high interest rate,fees for paper statements, this company is a complete fraud.I am going to get rid of this card as soon as possible!

I paid off my Fortiva account in Nov of 2022. After this was paid off the company charged me a $79.00 Annual Fee which I was notified about in Feb 2025 as a collection account. I have attempted to call Fortiva about this issue and did not get anywhere. They did assess an additional $30.00 fee for this, where the balance I had to pay is now $109.00 for an account that was paid and closed.

Worst customer service I've experienced. Requested 10 months of purchasing. Called several times and spoke with inexperienced, illiterate and poor communication skills representatives. Each representative spoke with eastern accents so thick it was impossible to continue the conversation. They weren't able to process my simple requests. I am shutting down my home depot account and look forward seeing all the foreign and illegal employees going back to their country. If they can't speak proper English they shouldn't be employed in our country. Especially a job in communications!

Outrageous interest rate (36%!) and $49 surprise annual fee (there was no annual fee when the card was introduced). Not worth it.

I had a Vivint home security system installed recently; however, their alleged customer credit providing agency, Fortiva, makes it nearly impossible to pay. I have attempted to pay online and after multiple phone calls to try to resolve the faults on their end, resorted to paying via check. Fortiva has stopped sending me billing statements, and I have better things to do than to memorize the due dates of their payments. Now they have resorted to calling me and harassing me for the payments. Simply send a paper statement, or better yet, provide a user-friendly online portal for your customers.

We purchased a Vivint security system in November 2022, financed through Fortiva with a 60-month, zero-percent interest agreement. However, in June 2024, we received a notice stating that Fortiva was converting our Vivint account into a general-purpose Fortiva® Mastercard® with a 24.99% interest rate—something we never agreed to. This change was not part of our original terms, and we did not request it. Beware of both Vivint and Fortiva, as this feels like a deceptive practice. We have just closed the Fortiva account and are now considering switching to a different security system provider.

The most disastrous customer service I have ever experienced in my entire existence on the earth. And cherry 🍒 on the cake 🎂 was agent hung up on me.

My account was given to Fortiva by a home security company (Vivint). I did not apply to Fortiva directly for credit. I was sent a paper statement by Fortiva for which they charged me $2.00. Their first payment was deducted from my checking account on time. The home security system was uninstalled & returned to the company the day after Fortiva deducted my first payment from my checking account which was on Jan 16th 2025. On Jan. 24th I still had not received my first payment refund (8 days later). I was told by customer service that my refund would be processed within as much as 20 business days & I would be sent a refund check by mail, minus the $2.00 paper statement fee. If Fortiva was able to deduct my first payment electronically from my checking account then why couldn't they credit my refund electronically to my checking account? They had no answer to that question. They would rather make their customers wait up to 20 plus 8 days for their refund but they take payments owed to Fortiva electronically and on time. This is so not right and totally unacceptable business practices.