D'Arcy M.
very professional
As a elderly person [85] I was able to follow you technician and he was very informative . I will recommend your service to all of my family D'Arcy McCormick
The experts at My Fast PC can provide you with the tech support that you need to stay in control of your personal computer. Technology is changing so quickly that you should only trust certified experts with your personal computer. With state of the art software we can remotely connect to your computer, diagnose your problems and have one of our many certified techs quickly fix your computer.
My Fast PC (myfastpc.com) has 520 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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D'Arcy M.
As a elderly person [85] I was able to follow you technician and he was very informative . I will recommend your service to all of my family D'Arcy McCormick
Genevieve W.
I was truly satisfied with the service i received. Since I know nothing about computers , the young men I talked to where very helpful in explaining everything to me .
Knut M. W.
I am impressed with what I have seen, but Im not sure of my understanding---yet.
Nancy D.
I am writing this before I had time to check my e-mail out. It seems to be working while I had the Tech. still with me. Dahlin really seems to know his work and was very professional and kind. Josh L. I talked to first and he also was very easy to communicate with.
Jean T.
Very good service i wish i could had it in french but nobody is perfect Thank you J.T.
Virginia J.
The first time I used My Fast PC, I had great success. A few weeks later I picked up a virus and contacted My Fast PC again. An agent worked on my computer and could not get rid of the virus. He told me that I needed to have a repairman come to my home in person in order to get rid of it. He said that since he hadn't been able to rid my computer of the virus, I would only be charged $75 instead of $150. He said this would be credited to my charge card. Unfortunately, I was charged the full amount of $150. I would appreciate being credited for $75 since the work was unsuccessful. If I am credited, I will feel like using My Fast PC again; if not, I doubt that I'll use you again. I don't think you should charge me for work that was not done.
Response from My Fast PCAug 18, 2014
Hi Virginia, my name is M'kaaylie and I'm the customer service manager at My Fast PC. I am so sorry to hear that your second interaction with us was not as satisfactory as the first. I can understand the frustrations you are feeling under the circumstances you have mentioned. I will have one of my representatives call you right away to resolve this with you.
John R.
Appreciate the helpful service.
Betty S.
I was hesitant at first because I've never done this online before, but I was also frustrated over NOT being able to access my gmail and not understanding why. FastPC was professional, yet personal in getting right to the problem, all the while explaining to me what they were doing and putting me at ease. They also answered all my questions in a non-tech way that I could easily comprehend. I would recommend their service to anyone experiencing similar issues.