Paula K W.
This is really between a 3-5 depending…
This is really between a 3-5 depending on the circumstances of my contact. As far as customer service, I am disappointed with the BOT first. When I call, it takes forever with asked questions on the reason for my call. They usually do not apply to me. When I finally get transferred, the bot will ask if I want to hold in que, or be called back later. If I I want to wait online, it says to tap any number. or it is the #1. Anyway, I do what the bot says. But, instead of keeping me on hold, it tells me I will be called back. I called back twice, to see if I was misunderstanding the direction to stay on the phone to wait. I was doing it correctly! Then I finally called, and it tells me to hit any key to be transferred to the agent. I did. Instead, it says, “we tried calling you, and sorry we missed you. We will call back later!” So frustrating!!! THE GREAT THING: I HAD ROSE FIX US UP WITH A NEW PLAN. SHE WAS AWESOME. KIND AND HELPFU. SHE SEEMED KNOWLEDGEABLE. I HAD A BIT OF TROUBLE UNDERSTANDING HER, BUT SHE DID NOT GET UPSET. SHE JUST REPEATED WHAT SHE SAID. SHE IS THE ONE CUSTOMER SERVICE, OR LOYALTY PERSON THAT EVERYONE SHOULD EMULATE. I GIVE HER, 5 STARS, AND DISH, 4 STARS. EVERY TV PROVIDER HAS THE SAME NASTY REVIEWS. THERE ARE PROBLEMS WITH ALL COMPANIES WITH AN ONLINE PRESENCE. DISH IS STILL BETTER THAN ANY OTHER TV, MOVIE PROVIDER. DISH just needs to make speaking to someone, making those “someone's,” well trained, and customer focused. Maybe having a dedicated number for those people who have legit problems. Some may be competitors or just mean people. The date I put in is not exact. I called a few times to speak on the plans. I still like DISH better than other providers or streamers, that I have spoken with.