DISH Network CorporationReviews of mydish.com

I signed up for Dish in October 2023.I have not received the $300 gift card that was promised from day one.I went on the Dish app and claimed it like they say to so,but nothing .Also,I canceled the promotional Starz/ Showtime promo,but they never removed it from my account so now I'm stuck paying an extra $30 a month for channels I don't watch.Tried calling them but get directed to people overseas that barely speak English and what little they do speak I can't understand them.Very tempted to pay whatever I have to to get rid of Dish and be done with them.I thought DirecTV sucked,but Dish is ten times worse! Very unsatisfied with them.....

I’ve been a DISH customer for the past 3 years. I finally paid to get out of my contract because I couldn’t put up with them any longer. My complaints were as follows; 1# every time it rains the service goes out. 2# their Hopper service is terrible 3# ON DEMAND doesn’t work most of the time. You choose a program from “their” list, when you go to play it back it says “event has expired” #4 I had a “faulty” (their determination) Hopper they sent me a new one (which did the same thing) THEN denied getting the old Hopper back & tried to charge me for it. #5 CUSTOMER SERVICE is almost impossible to reach. Plan on at least a 1 hour hold. When & if you do get thru to someone, good luck in understanding them. #6 I have returned my equipment, have pictures of the equipment that was packed in the box, have a pic of the UPS shipping label, the receipt for shipping, the UPS tracking info, confirmation of UPS delivery & emails from Dish saying they’ve received my equipment. All of that was done because the shipping store advised me to do that because he says he has many complaints from customers who shipped items to Dish that they deny receiving. In my experience & all of my problems, not 1 time was I able to speak to someone who actually cared about solving one of these situations. With my experiences mentioned above (plus a couple I didn’t mention) I COULDN’T WAIT to drop Dish. Never ever again.

My mother passed away in July of 2023. In August of 2023 I canceled her Dish Network services. Dish has continued to charge me for the services. I received a confirmation number when I canceled the service. It turns out that it was a bogus number. I can't believe that a company would try to take advantage of a death in the family by lying about the cancelation and continuing to charge for the service. I will NEVER use Dish Network...EVER. I will also tell everyone I know that this is not a company to do business with.

Dish network has a litany of problems. In business circles their tactics are unkind, uncaring, unlawful. I had a 30 plus year history with them. Their monthly charges go up without warning. Their reps on the phone are terrible. One time I was talking to, "A closer?" for over an hour. After I moved and notified them well in advance they dunned me for money and sent a box for me, 77 years old to retrieve it from my roof and mail it back. If you agree to auto-pay, you are asking for something you won't like. I say quit today. Find another provider like I did. My experience date is as I recall. I moved on 06-27-2023.

Description of complaint: ON 7/28/2023 I called and cancelled my account. This took me over 6 hours to get through to someone to cancel my account. I wanted to pay my final bill and cancellation fees on this call so I didn't have to call back. The representative took my payment. The following day I received an email stating that I owed money. I had to call back and they informed me my payment did not go trough. I paid my final bill again. i asked for a return equipment box to be sent. Weeks went by and I called to find out where my return equipment box is. They said it was never ordered. I gave them my new address again and ordered this again. Dish has since restarted my service and is taking money out of my bank account. i just called again and they informed me their systems is down and they can not assist me. I can't get this company out of my bank account and they have restarted a service that I cancelled on July 28, 2023. this is criminal

I can receive prime time and YouTube on the tv connected to the hopper but not on the tvs connected to a Joey. I was told that the Joey has limitations and I can cot receive certain services. I am paying for full house service not just the living room. I am seriously thinking of cancelling my dish service because of this limitation.

Was supposed to receive a $300 gift card for switching from direct tv to dish. It’s been almost 2 months and still haven’t received the gift card and have met all requirements and every time I speak with someone they tell me I have to do something else or I have to give them a more days before I can redeem the gift card. Now I have to wait for an email so I have to call again about that. Also was told I would have the same package as with previous service and that has been false I now have less channels and paying more money a month. The whole experience feels like a scam and wish I would have never made the switch!!!

Dish Network had a data breach in May 2023. I canceled my service with them in April 2023. I had an auto-pay schedule; however, when I called the customer service representative, the representative said it was canceled. I paid my balance on 5/8/23, and on 5/11/23, auto-pay came out of my account. I have yet to receive my refund. What does my refund have anything to do with their data breach? I’ve called several times and got different answers every time I called. One representative said the payment had been sent back to my bank and to check with my bank. The following representative told me they were backed up on processing refunds. I filed a complaint with the BBB and have not heard from them.